Account Manager

Job Description

Account Manager, Client Services \n

Digital Ignite

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Charleston, SC · On-site · Full-time

About Digital Ignite \n

Digital Ignite is a full-service performance marketing agency based in Charleston, SC. We plan, buy and optimize paid media for brands in sports, higher education, travel, consumer products and more. We judge our work by what it does for our clients’ businesses.

The Role \n

We’re hiring an Account Manager to own a portfolio of client relationships and act as a strategic partner to those clients. You’ll connect each client’s business goals to our digital marketing work and make sure campaigns are delivering results. You’ll work closely with our Media, Creative, Strategy and Sales teams to keep work on time, on brief and on budget.

What You’ll Do \n

Client portfolio management

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• Manage a portfolio of client accounts as the main day-to-day point of contact
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• Lead regular check-ins and quarterly business reviews that connect results to client goals
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• Make sure work for your clients is on time, on brief and meets agency quality standards
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• Manage work against scope and flag out-of-scope requests early
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• Ask clients for feedback, turn it into recommendations and work with internal teams to follow through
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Account planning and client health

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• Build and maintain roadmaps for your accounts covering priorities, opportunities, risks and next steps
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• Track the health of your accounts and raise risks early
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• Turn performance data into a clear story and recommendations clients can approve
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Account growth and retention

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• Find upsell and cross-sell opportunities based on client needs and goals
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• Partner with Account Executives on expansion conversations
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• Build plans to protect accounts that show signs of risk
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Collaboration

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• Work closely with Sales, Strategy, Media and Creative to align client priorities and resources
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• Bring the client’s perspective to internal discussions
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• Keep projects moving in Monday.com and share client trends and recurring issues with the team
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What Success Looks Like \n

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• Strong client retention across your portfolio
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• Growth in your accounts through upsells and cross-sells
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• Client messages acknowledged within one business day
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• Reporting delivered on schedule, with meeting prep done a week or more ahead
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• Accurate, complete work requests to our operations team
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• Current roadmaps for your accounts, reviewed quarterly
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What You Bring \n

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• 2+ years of account management or client services experience, ideally at a digital, media or marketing agency
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• A record of keeping and growing client accounts
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• Working knowledge of digital marketing channels such as paid media, social, web and creative
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• The ability to connect client business goals to marketing recommendations
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• Excellent written and verbal communication
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• Strong organization and prioritization across multiple accounts
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• Comfort with reporting and performance data
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• Experience with project management or CRM tools such as Monday.com is a plus
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Why Digital Ignite \n

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• A portfolio of real clients and real influence on their results
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• Close collaboration with in-house Media, Creative and Strategy teams
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• A team that values clear communication, accountability and results
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• Room to grow as the agency grows
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