Business Process Analyst

As a business process analyst with a passion for improving process, you thrive on connecting with people, listening to their needs and challenges, focusing on “why” to clearly understand and articulate business objectives, and creating actionable requirements to enable high-quality, efficient project delivery providing (business) value to Esri. Responsibilities Elicit requirements using interviews and surveys, facilitating workshops, and performing data and document analysis Understand, refine, and validate the business challenges, opportunities, and risks with stakeholders Develop/refine as-is and to-be business processes and ‘use-cases’ using customer journey maps and design principles Partner with key stakeholders to develop and propose future-state processes for Finance and Accounting Proactively communicate and collaborate with stakeholders and delivery teams to prioritize requirements, define and evaluate potential solutions, and propose quick fixes when appropriate Collaborate with the enterprise project delivery teams to understand how tactical projects fit within the larger strategic roadmap Engage in multiple, simultaneous initiatives while identifying opportunities for collaboration across business units Develop and/or assist in the development of training materials and delivery of training Requirements 5+ years of direct work experience as a business analyst on cross-functional process improvements initiatives in a business function or an IT setting Demonstrated knowledge of business analysis skills, including process and data-driven analysis experience using common industry frameworks Adept at analyzing and documenting complex business processes as well as researching and resolving process and project related issues Ability to effectively prioritize and execute tasks independently as well as coordinating, prioritizing, and managing activities of project teams Excellent verbal and written communication skills to work effectively with business stakeholders, team members, and management Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US Bachelor’s degree in computer science, business, communications, or related field Recommended Qualifications Experience using process modeling tools such as Microsoft Visio and/or LucidChart Formal training/certifications in Business Process Management (BPM) Business Analysis Body of Knowledge (BABOK), UX/UI principles, enterprise architecture and business architecture frameworks (TOGAF, BIZBOK) Experience with SAP, Salesforce, Office 365, ServiceNow #LI-JH2 #LI-onsite Total Rewards Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $72,800 - $135,200 USD About Esri At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here . If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email View email address on click.appcast.io and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance. Requisition ID: 2026-4124 Available in Redlands, CA Job Category Finance and Accounting, Information Technology #J-18808-Ljbffr