On-Site IT Support Analyst - Forest City, Iowa

LCI - Lawinger Consulting, Inc.

Job DescriptionJob DescriptionJobdescriptionProvideITsupporttoon-siteemployeesandresources.Gatherclientandprobleminformation,troubleshootandresolvewhenpossible,orescalatequicklyandaccuratelywhenappropriate.Responsibilities:Provideoperationalsupporttoon-siteequipmentrelatedtoclientDesktops,Handheld,Laptops,ProcessPC's,NetPC's,Servers,associatedOS(NT,Windows)andsoftware,printers,tetherednetworkSwitches,Routers,Firewalls,PhonesystemsanduntetheredWirelessaccesspoints.Gather/CaptureclientandprobleminformationMakeuseoftechnicalskills,knowledgedatabaseandotherITresourcestoresolveproblemsandescalateproblemsappropriatelyAssistsenduserswithhardwareandsoftwareissuesbyfieldingtelephonecalls,emailcommunication,helpdesktickets,diagnosingproblemsandperformingtroubleshootingactivities.Documents,tracksandmonitorstheproblemtofacilitateatimelyresolution.Reliesonestablishedguidelinesandinstructionstoperformdailyjobfunctions.ApplicantmusthaveexperiencesupportingOutlook,Windows,Word,Excelandotherdesktopapplications.Worksunderimmediatesupervision.Qualifications:2+yearsofrelatedITexperience3yearsofWorkexperiencePreviousCustomerServiceworkaplus.StrongIT/TechnicalaptitudeITdegreeorcertificateaplusCompTIACertificationaplusRateRange:$26-$29/HRwithfullbenefits Powered by JazzHR0xp1X8m9rp

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