QA Supervisor

QA Supervisor Streetsboro Plastics Operations The Quality Assurance Supervisor leads daily quality operations and supports the site Quality Management System to ensure safe, compliant, and conforming product is delivered to customers. This role provides hands-on leadership for QA personnel, drives disciplined problem solving, and partners with Manufacturing, Engineering, Training, Supply Chain, Customer Returns, and site leadership to reduce defects and prevent recurring customer complaints. The position is accountable for quality execution, ISO 9001, AIB/Food Safety and GMP readiness, customer complaint response, CAPA effectiveness, audit support, and building a culture where quality is owned at the source. Key Responsibilities Lead daily quality activities to ensure products meet internal specifications, customer requirements, ISO 9001, AIB/Food Safety, GMP, and applicable regulatory expectations. Supervise, coach, and develop QA Technicians and/or Quality Team Leads; set daily priorities, reinforce procedures, and support escalation across shifts. Ensure inspection, testing, verification, product release, hold, containment, disposition, scrap review, and non-conforming product processes are followed consistently. Lead timely investigation of customer complaints, internal defects, audit findings, and quality incidents using structured RCA tools such as 8D, 5-Why, Fishbone, A3, Pareto, FMEA, and SPC. Drive corrective and preventive actions that are clearly owned, completed on time, and verified for effectiveness to reduce repeat issues and cost of poor quality. Maintain and improve key QMS documentation including procedures, work instructions, control plans, test methods, quality records, and audit evidence. Support internal, external, customer, ISO 9001, AIB/Food Safety, and GMP audits; ensure findings are addressed through practical and sustainable corrective action. Use quality metrics and trend data to identify process gaps, improve control, and communicate quality performance to site leadership and cross-functional teams. Partner with Manufacturing, Engineering, Maintenance, Training, Supply Chain, and Customer Returns to improve quality at the source and reduce reliance on end-of-process inspection. Qualifications Bachelor degree in Engineering, Quality, Operations, Manufacturing, or related technical field preferred; equivalent experience may be considered. 5+ years of quality experience in a manufacturing environment preferred 2+ years of supervisory, team lead, or technical leadership experience. Working knowledge of ISO 9001 and experience with customer complaints, CAPA, internal defects, non-conforming product, holds, audits, and quality documentation. Practical experience with quality and problem-solving tools such as 8D, 5-Why, Fishbone, Pareto, FMEA, SPC, control plans, and root cause analysis. Ability to read and interpret product specifications, customer requirements, procedures, work instructions, drawings, and quality records. Strong written and verbal communication skills with the ability to lead through influence across functions, shifts, and levels of the organization. Experience in plastics, packaging, food packaging, converting, extrusion, printing, injection molding, or related manufacturing preferred. Experience with AIB, GMP, HACCP, SQF, FDA-related practices, Six Sigma, ASQ certifications, Minitab, Oracle, WMS, SAP, APQP, PPAP, MOC, supplier qualification, or calibration programs preferred. Leadership Expectations Be visible on the floor, understand process reality, and support teams directly. Use facts, data, and structured methods to solve problems and prevent recurrence. Build capability in QA personnel, operators, and cross-functional partners. Drive actions to closure and verify effectiveness rather than accepting temporary containment. Communicate clearly, collaborate across departments, and maintain discipline around standards, documentation, audits, and product conformity. Success Measures Reduction in repeat customer complaints, internal defects, scrap, holds, and rework. Improved CAPA closure time, effectiveness, and audit readiness. Stronger QA Technician capability and consistent quality execution across shifts. Improved use of quality data, trend analysis, and production ownership of quality at the source. Benefits and Perks 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discounts Flexible spending account Health insurance Life insurance Paid elder care Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Requisition id: 55491 Relocation: No