Admitting Worker Senior

Senior Admitting Worker

Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Senior Admitting Worker must comply with all guidelines put forth by the Medical Center Policies and Procedures. All Senior Admitting Workers play a key role in a patients' health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Greet and patients as they check-in to the Emergency Department via walk-in or ambulance. Coordinate admission check-in and complete registration, including regulatory form requirements, for hospital inpatient and outpatient services. Provide necessary information and answer patient/family inquiries.

Interview ED patients to confirm patient demographic information and financial insurance data and completes SMARTPHRASE documentation in APeX HAR notes. Verify insurance eligibility and update verification screens in system

Complete registration and the admission process for Emergency room and Birth Center patients that need to be admitted.

Maintains and updates ED on-call board as needed to keep providers and others informed

Adhere to red flag protocol by verifying patient's identity and entering 2 patient identifier data in Apex following Medical Center protocol. Refer Red Flag Alerts to Admitting supervisor

Confirm and document patient's family/friend/designee and visitors preferred language in Apex for updates from or physician

Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.

Coordinate bed placement in collaboration with Central Patient Placement (CPP)

Provide on-the-job training for new staff.

Responsible for coordinating access to additional resources for patients/families and visitors when needed (ie: patient relations, spiritual care services, social work and community services).

Distribute available amenities to patients and visitors when appropriate (i.e., books, puzzles, magClientines, games and toys, blankets and pillows).

Confirm patient copay/deductible amounts and make reasonable attempts to collect

Coordinate interpreters and facilitate use of 2-way interpreting phones for patients and providers when needed.

Assist with the activation of emergency teams, via Code Calling, Paging, etc.

Maintains all appropriate access to systems and resources (i.e., insurance portals)

Answer incoming phone calls to ED; coordinate patient transport, as necessary

Coordinate with support departments to always keep areas clean and presentable. Participate in daily upkeep and straightening rounds of multiple patients waiting areas, daily and weekly disinfecting of related amenities adhering to the Infection Control Policies.

Performs other duties as assigned.

Functions as a resource to other employees in the department.

Responsible for appropriately responding to emergency situations including but not limited to code red, code blue, code white, code pink and purple, code grey, and disaster procedures.

Willing to work flexible hours, which include holidays, weekends, overtime and other shifts as assigned depending on operational needs.

Meets the productivity and accuracy standards of the department.

Performs other duties as assigned by the Supervisor that include, but are not limited to: gathering data, maintaining statistical information, and assisting with special projects.

Upholds adherence to departmental uniform dress standards, including appropriate identification.

Role models sensitivity to patient confidentiality and promotes patient privacy.

Complies with all applicable infection control, health and safety procedures.

Mitigate volatile patient/family/visitor situations and coordinate with security/hospital supervisor

Required Qualifications:

• High school diploma or GED or equivalent
• Must have demonstrated strong customer service skills
• Prior experience in healthcare, insurance-related or comparable level
• Ability to problem solve; ability to analyze data and recommend changes
• Must be able to multi-task and prioritize
• Ability to follow instructions; work quickly and accurately in a fast-paced environment
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
• Articulate and concise oral communication and the ability to write clearly and concisely
• Ability to work collaboratively with a culturally diverse staff and patient/family population
• Ability to work independently with minimum supervision

Preferred Qualification:

• Two (2) years' experience in healthcare, insurance-related or comparable level
• Proficiency in health insurance eligibility and authorization requirements
• Epic experience; Admissions, Discharges, and Transfers (ADT) experience
• Previous experience in hospital, insurance payer, or physician's office setting
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors