Emergency Communications Center Dispatch Supervisor

Job Title Amentum is seeking an Emergency Communications Center (ECC) Dispatch Supervisor for Creech Airforce Base in Indian Springs, NV. Purpose and Scope Supervises shift personnel and ECC operations, ensures compliance with policies, procedures and standards to enable emergency dispatching to fire, medical and police services. Performs dispatch duties as required. Essential Responsibilities Supervise the activities of assigned staff; coordinates, prioritizes and assigns tasks to meet mission objectives; tracks and reviews work quality and performance; conducts performance evaluations; coordinates scheduling to ensure proper operational coverage. Oversee effective receipt, processing, and dissemination of emergency and non‑emergency information to Fire, Medical and Security Forces personnel. Assist the lead supervisor in training new/relief dispatchers, in accordance with established guidelines. Conduct daily training exercises, classes, tracks and reports training completion status. Evaluate member’s performance and supervise personnel during emergency and non‑emergency periods according to applicable job performance requirements. Maintain the appropriate level of telecommunicator and Emergency Medical, Fire Dispatch (EMD and EFD) certification. Conduct practical evaluations for ECC and EMD and EFD training and certification. Prioritize incoming phone calls to ensure emergencies need immediate attention, or when different equipment is required due to emergencies in progress. Perform general administrative functions including but not limited to preparation of daily and monthly reports on all duties, updating Key Performance Indicator records, and maintaining forms and records according to local policy and procedure. Initiate recall of off‑duty personnel and makes required notifications during emergency and non‑emergency operations. Maintain proficiency in the use of computerized mapping programs used during search and rescue and hazardous materials operations. Monitor radio and telephone communications with fire, and medical field units to assure resources are available during emergencies. Hear and resolve complaints from employees; refers group grievance and more serious unresolved complaints to higher level supervisor. Follow and enforce local standard operating policies and procedures and NFPA 1061. Perform all other position related duties as described in local policies and procedures. Education and Experience High school diploma or equivalent. Six or more years of full‑time work experience directly related to supervising the emergency communications center or dispatching other emergency services. Required Knowledge and Skills Knowledge of principles and practice of employee supervision, developing teams, motivating employees and maintaining employee morale; training staff in work center policies and procedures; policies and procedure of receiving and processing emergency calls; procedures used in operating Computer Aided Dispatch (CAD) and 911 VESTA systems; various computer‑aided radio, alarm detection and dispatching systems; call screening and phone etiquette / communicate effectively in oral and written forms; Microsoft Office programs including Word, Excel, PowerPoint, and Outlook. Skills in multitasking the full range of public safety dispatching and 9‑1‑1 duties; effectively listening to, communicating with, and eliciting information from upset, emotional and irate individuals; planning, assigning, reviewing, and evaluating the work of assigned staff; training staff in dispatching responsibilities, tasks, procedures and policies; working under pressure, exercising good judgment and making sound and timely decisions in emergency and non‑emergency situations; communicating clearly and concisely in writing during emergency and non‑emergency situations; evaluate existing policies and procedures for relevance and to communicate recommended changes; attend and successfully complete on‑ and off‑site training courses as required by the USAF or the Company. Certification Requirements At minimum be certified as a DoD Public Safety Telecommunicator and or equivalent through an accredited program. Be certified to DoD Hazardous Material Awareness level or equivalent through an accredited program. Have or earn certification as Emergency Medical, Fire and Police Dispatcher (EMD and EFD) through an accredited program (APCO is Preferred). If not presently qualified, must be able to obtain and maintain Company selected EMD, EFD certification in the allotted period of time. Must possess a valid state issued driver's license. Work Environment, Physical Demands, and Mental Demands Requires being physically and mentally able to perform the assigned work. Must be able to speak in a clear manner, be temperamentally suited for the position, and act calmly and decisively in an emergency situation. Must remain alert during periods of inactivity and when carrying out repetitive operations. Must have the ability to distinguish different colors and the ability to hear (hearing aid permitted). Must be able to work in a loud work environment that includes radios; phones, computers, fans and alarms and the elements associated with those types of equipment. It is a condition of employment to wear company issued uniforms according to direction/company policy. Other Responsibilities Flexibility – Incumbent is required to work on alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays). Must be able to fill in for dispatchers during appointments, lunch breaks and sick days. May also be required to respond on off‑duties time during a large‑scale incident or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher. Must be positive and professional at all times. Work in close harmony with supervisors, co‑workers and others during day‑to‑day routines and during emergencies. Is required to maintain good working relationships with on and off‑base agencies, maintaining a consistently courteous attitude. Keep calm and cool during emergency situations. Compensation Details $78,000 Benefits Overview Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax‑saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Equal‑Opportunity Employer Statement Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters. Fraud Alert and Contact Information Amentum has become aware of unauthorized individuals who are falsely using the Amentum name and /or logo in an attempt to solicit fees from potential job seekers. These deceptive and unauthorized individuals are soliciting money, promising placement in a position with Amentum. Please note any communication requesting any amount of money in exchange for employment with Amentum is fraudulent. These communications do not originate from Amentum and are not associated with the recruitment process. Amentum and its affiliates never charge candidates fees or payments of any kind in order to secure employment. As a precaution, we recommend you do not disclose personal or financial details to anyone as a response to an unsolicited email, social media, or dating website request. Amentum will never as ask for a placement fee or any other fee to expedite the hiring process. Amentum personnel will always send email from an identifiable corporate account (ending in @amentum.com) and never from a public email account like Yahoo!, Google, Gmail, or Hotmail. If you are contacted regarding a fraudulent employment proposal, we encourage you to alert your local law enforcement agency/police authority. To read more about Amentum’s commitment to ethics, please click here. For more information or to request accommodation for any part of the employment process, please contact us at View email address on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr PAE Government Services Inc.