Experience Coordinator - Inbound/Outbound Sales

Compensation Competitive base salary, commissions, and performance-based incentives About Mint Julep Experiences Founded in 2008, Mint Julep Experiences is Kentucky and Tennessee’s premier destination management company and top-rated tour agency for experiences across the Kentucky Bourbon Trail®, Tennessee Whiskey Trail®, legendary horse farms, historic landmarks, and local culinary and cultural scenes. Our unique tour company offers luxurious, hassle‑free, transportation and event planning services across Kentucky, Tennessee and Ireland. Position Summary We are seeking a dynamic and results-driven Experience Coordinator to join our growing Sales Team. This role focuses on inbound/outbound sales initiatives promoting transportation and offering tailored, bourbon, culinary, equine, and regional experiences. The Experience Coordinator engages with prospective guests, communicates product offerings, builds customized itineraries, and delivers exceptional service. This role requires a self‑motivated, proactive sales professional with experience in hospitality, tourism, or transportation. Key Responsibilities Handle inbound inquiries via phone, email, and online platforms, and provide detailed information about our offerings Proactively identify new growth opportunities through cold calling, networking events, and referrals to generate new business opportunities Foster a collaborative and results-driven culture that encourages accountability and professional growth Oversee the end-to-end sales process, ensuring seamless experience for all guests Service key accounts and cultivate long-term relationships to drive repeat business Utilize CRM systems and data analytics to monitor sales trends, customer behaviors, and conversion rates Work closely with the operations team to ensure service and logistical execution Ensure efficient handling of bookings, cancellations, and last-minute requests Proactively identify and resolve operational challenges that impact sales and customer experience Qualifications & Requirements Bachelor’s degree in business, sales, marketing, hospitality, or a related field preferred Minimum of 2-3 years of inbound/outbound sales experience, preferably in tourism, hospitality, or transportation Demonstrated success in meeting and exceeding revenue targets Expertise in B2B and B2C sales, including corporate accounts, group bookings, and direct customer sales Proficiency in CRM software and data analytics tools for sales tracking and reporting Exceptional communication, negotiation, and relationship-building skills Ability to thrive in a fast-paced, dynamic environment with strong problem-solving capabilities Experience with whiskey/bourbon spirits is preferred What We Offer Competitive salary, commissions, and bonus incentives Health, dental, vision, disability, and life benefits 401K with employer match Paid time off and holidays Opportunities for career growth and advancement Apply Now Qualified candidates can apply through LinkedIn, Indeed, or directly through our website at: #J-18808-Ljbffr Mint Julep Experiences