Staff CX Strategy Leader, Premium Services Monetization

Mid-Market Services Strategy Leader

Intuit is investing decisively in mid-market growth. QuickBooks Advanced already serves hundreds of thousands of mid-market customers, and Intuit Enterprise Suite is on a trajectory to reach tens of thousands of customers in the coming year. This role sits at the commercial heart of that investment: shaping the premium services strategy that helps mid-market customers particularly IES customers, where ACV and complexity are highest get more value from the platform and from the expertise we bring alongside it.

This is high-velocity, high-impact work. You'll define how we package, price, and deliver premium services across the mid-market portfolio. You'll partner with Sales, Finance, Pricing, and Product to align the commercial model with the customer experience. And you'll have direct line of sight to SVP-level decisions, with the latitude to move quickly making weekly decisions, running rapid pricing and packaging experiments, and shaping the commercial trajectory of a strategic growth program.

If you want to build the next generation of premium services strategy for one of the most ambitious software platforms in the world, this is the role.

What You'll Own

• Lead the premium services strategy. Define what we charge for, how we package it (DIFM, Partner-led, IC-led, AI-assisted), and what attach-rate targets to set across the mid-market portfolio.
• Build the economics. Model the unit economics of every service offering cost-to-serve, gross margin, attach rate, expansion impact, and retention lift. Make the case for what to invest in, what to evolve, and what to charge for.
• Partner across Sales, Finance, and Pricing. Translate service design decisions into revenue and margin commitments. Work with Sales leadership to align quota credit, packaging, and discounting. Work with Finance and Pricing to bring your model to market.
• Run the experiments. Design and lead pricing and packaging pilots. Learn what customers value most, iterate quickly, and scale what works.
• Inform the broader service model. Partner with the AI-Powered Onboarding leader on the same team to ensure the commercial strategy and the AI-enabled service model evolve together as one integrated system.

Who You Are

• A 0-to-1 builder. You've shaped a pricing model, packaging strategy, or premium services portfolio and brought it to market. You've owned a number and hit it.
• Commercially fluent. You think in unit economics, attach rates, gross margin, and lifetime value. You can hold a credible conversation with a CFO. You know the difference between revenue you want and revenue you can defend.
• Analytically rigorous. You build the model yourself when you need to. You can stress-test assumptions and explain the math to a non-technical audience.
• A storyteller with evidence. You translate complex pricing logic into narratives that Sales, Finance, and executives can act on. Your recommendations are clear, defensible, and tied to measurable outcomes.
• Comfortable with ambiguity. You take a position, test it, and adjust. You'd rather ship a v1 in two weeks than a v3 in six months.

What You Bring

• Demonstrated experience defining pricing, packaging, or attach strategy for a services offering at a SaaS company, in management consulting (services strategy), in a PE-backed services business, or in a strategic program inside a larger company.
• Track record of quantified revenue or margin impact from premium services or packaging decisions you owned.
• Strong financial modeling skills; comfort building service economics models from raw data.
• Cross-functional fluency you've worked closely with Sales, Finance, Pricing, and Product leadership.
• Bachelor's degree in a business, technical, or science discipline; MBA preferred or equivalent operating experience.
• Experience with Financial Management Software (QuickBooks, Sage Intacct, NetSuite) is a plus.

Why This Role Matters

Mid-market is where Intuit's services economics get interesting. IES customers in particular have the ACV, complexity, and willingness to invest in expertise that can support a true premium services portfolio. The person in this role will define how Intuit captures that value and will shape a commercial playbook that scales across the mid-market for years to come.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: