Group Manager, Service Experience & CX Strategy
Intuit Financial Services
Intuit is seeking a Group Manager to lead the transformation of service and support for QuickBooks. This role involves defining resolution strategies and optimizing the customer experience while collaborating with cross-functional teams. The ideal candidate has over 5 years of leadership experience in a services-based or SaaS industry, with a focus on customer experience design and service delivery. A dynamic individual is required to innovate and create impactful service strategies. #J-18808-Ljbffr Intuit
- Overview As the Group Manager, you will collaborate with cross-functional teams to transform the end-to-end experience for QuickBooks service and support offerings to deliver full resolution and... ...transform and mature our support strategy to deliver resolution; innovate...SuggestedWork experience placement
- As the Group Manager, you will collaborate with QBO product... ...and end-to-end experiences in QuickBooks product... ...perspective. Leading a team of CX professionals, you'll... ...a CX lens and develop strategies for customer... ...Marketing, Sales, and Service Delivery teams to design...SuggestedWork experience placement
- Intuit Inc. is seeking a Group Manager to lead service experience initiatives for QuickBooks. In this role, you will collaborate cross-functionally to... ...and resolve issues effectively. You will drive strategies that enhance customer retention and satisfaction, leveraging...Suggested
- About The Team The Customer Experience team serves as a foundational operations pillar at DoorDash... ...for a Director of Customer Experience Strategy & Operations to define and scale the... ...critical contact handling, and cross-functional CX initiatives across business lines...SuggestedHourly payWork at officeLocal areaRemote workFlexible hours
- Cooley LLP in Palo Alto, California is looking for a Senior Manager of Digital Experience to lead the firm's digital strategy and support client engagement initiatives. The role requires over 7 years of experience in digital operations and web technologies, focusing on...Suggested
$219.5k - $297k
Intuit Inc. is seeking a Group Manager focused on transforming the customer journeys within QuickBooks. This dynamic role involves leading a team to optimize customer experiences through innovative AI strategies and design thinking principles. The ideal candidate has a...- ...strategic professional to enhance Dasher retention and engagement. This role focuses on understanding driver experiences and translating insights into actionable strategies. The ideal candidate will possess at least 5 years of experience in high-growth environments, excellent...
$168k - $227k
Intuit is seeking a Staff Customer Experience Professional to join their Customer Success Strategy team in Mountain View, California. The role involves creating new customer experiences and leading efforts to disrupt the mid-market segment through expert-led solutions....$208k - $280k
Intuit Inc. is hiring a Principal Service Experience Strategy for the Mid-Market segment in Mountain View, California. This pivotal role involves establishing a comprehensive service experience strategy while collaborating with cross-functional teams to enhance customer...$168k - $227k
...market — and building a premium services portfolio designed for the... ...the premium services strategy that helps mid-market customers... ...commercial model with the customer experience. And you'll have direct line... ...— at a SaaS company, in management consulting (services...Worldwide- Intuit Inc. is seeking a strategic leader to shape the premium services strategy for mid-market customers, including IES. You will define... ...and Product to align commercial objectives with the customer experience. This role offers rapid decision-making, weekly tests, and a...
$171k - $231.5k
...the Intuit Customer Success team as a Group Manager of Expert Services Delivery for QuickBooks Live. We’re... ...be central to delivering stellar experience for our customers and our rapidly growing... ...lines. Collaborate with Ops Strategy & Finance to develop and deliver on...$105.05k - $161.8k
...of HP's Executive Engagement Strategy. We are looking for a passionate... ...to join the Customer Experience team and have full exposure to... ...Conferencing, Gaming, Solutions and Services, or has demonstrated ability... ...Key Responsibilities Plan, manage, and facilitate executive...Temporary workWork experience placementFlexible hours- ...Customer Welcome Center Customer Experience Lead The Customer Welcome... ...of HP’s Executive Engagement Strategy. Located at HP HQ in Palo... ...Key Responsibilities Plan, manage, and facilitate executive briefings... ...are a plus. Experience in Services and/or Solutions. Preferred...Work experience placement
- jobr.pro is seeking a Senior Manager to lead the Web Experience team focusing on content strategy and web optimization for ServiceNow.com. The ideal candidate will possess deep expertise in digital marketing and proven leadership experience, overseeing a team dedicated...
$208k - $280k
Overview As a Principal Service Experience Strategy - Mid Market, you’ll be part of a Customer Success Strategy team that is focused on disrupting... ...Success, Sales, Expert Network Platform, Product Management, Product Development, Service Design and Data to ensure we...Work experience placement- ...Fitness is seeking a full-time General Manager for our Mountain View location. This role... ...team to ensure exceptional member experiences while achieving sales goals. You will oversee... ..., manage budgets, and develop strategies for growth. The ideal candidate will have...Full time
- General Motors is hiring a Group Product Manager for its AV Capability team. This role involves shaping strategy and the product roadmap for autonomy capabilities in GM’s next... ...a minimum of 8 years of product management experience and strong analytical skills, you will...
$213k - $255k
Dormont Manufacturing Co is looking for a Director of Support Strategy & Operations to oversee the Support operating model at its Sunnyvale headquarters. This role requires a strategic operator to design and implement solutions that enhance operational efficiency and customer...$213k - $255k
...is building a new Customer Experience (“CX”) Operations function from the... ...spanning Professional Services, Customer Success, Support,... ...Training. The Director, Support Strategy & Operations owns the end-to... ...operational decisions Knowledge Management & AI-Augmented Deflection...Immediate start- ...Tender Greens is seeking a Restaurant Manager for our California stores in Studio City, West Hollywood, or Culver City. The role leads... ...Chef with daily restaurant operations. Strong culinary experience, coaching skills, and a commitment to growth in a high‑volume...Night shiftWeekend work
$23.9 - $33.75 per hour
Victoria’s Secret & Co. is seeking a Customer Experience Manager in Palo Alto, California. This role focuses on delivering exceptional customer experiences and driving sales performance by coaching and developing team members. The ideal candidate will have substantial...Hourly pay$25 per hour
Pacific Hotel Management, LLC is seeking a Front Desk Supervisor at The Westin Palo Alto to... ...desk operations and ensure exceptional service for guests. This full-time position requires... ...at least 2 years of hotel front desk experience and strong leadership skills. Responsibilities...Hourly payFull timeFlexible hours- ...that align with Varian's mission of creating a world without fear of cancer. The ideal candidate will have strong market research experience, excellent communication skills, and a BA/BS in relevant fields such as Life Sciences or Business. Additional benefits include...
- Dormont Manufacturing Co is looking for a Store Manager for their retail locations in Palo Alto, California. The successful candidate... ...team to drive performance, ensuring exceptional customer experience and maintaining operational standards. This full-time role requires...Full time
$132k - $190k
Program Manager II, Customer Experience Operations, Google Store Mountain View, CA, USA Qualifications... ...interactions, directly responsible for the strategy, oversight, execution and evolution... ...our award-winning devices and services. Our team is responsible for a vast...- ...the Customer Welcome Center in Palo Alto. This role involves managing executive briefings and supporting senior-level meetings, requiring... ...management skills. The ideal candidate has over 7 years of experience in a relevant field, a degree in a related discipline, and...
- Walmart is seeking a Senior Manager for Advanced Analytics to lead the development of innovative data strategies. This pivotal role involves mentoring a high-performing team... ...impact. The ideal candidate has extensive experience in advanced analytics and a proven track...
- ...total rewards philosophy that attracts and retains top talent and advising on compensation strategies within the organization. The ideal candidate will have over 10 years of experience in high-growth companies, strong analytical skills, and deep knowledge of compensation...Full time
- Stampli is seeking an execution-focused CX Manager to own the ERP integration domain and address complex customer issues related to ERP... ...seamless ERP functionality. The ideal candidate will have hands-on experience in ERP implementations, a strong understanding of finance and...
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