Member Service Representative (Overnight)

Member Service Representative (Overnight) Job Category: Club Staff Requisition Number: MEMBE001399 Posted: July 1, 2024 Full-Time On-site Location Showing 1 location Description Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness and excited about serving others, and helps to deliver our purpose of enriching the lives of others through the power of well‑being. Responsibilities Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail and tanning product sales Promotes membership privileges including tanning, group fitness, small group training and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facilities, services, programs and schedules/hours of operation Maintains a clean and organized work area Able to navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening‑ready facility Performs opening and closing checklist and duties Required Skills & Experience Minimum 1 year of experience in a service‑oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required Compensation (Hourly) $12–14/hour + Commission PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions Basic Life and AD&D HSA Short‑term disability Free gym membership Travel None EQUAL OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Equal Opportunity Employer We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr