Patient Financial Counselor

Patient Financial Counselor Jefferson Healthcare Jefferson Healthcare is looking for a full‑time Patient Financial Counselor to join our team. Patient financial counselors have a key role in supporting our patients by connecting them to health care funding sources, starting with reviewing accounts for accuracy and completeness and answering questions regarding patient bills and associated estimates. This important role on the revenue cycle team also provides guidance when determining payment plan options and maintenance on those accounts. This is an on‑site position working with 3 other patient financial counselors. Requires a high degree of professionalism and an ability to navigate ambiguous or challenging situations as well as sometimes interpret information. Attention to detail, critical thinking, and a customer service mindset are essential to ensuring that patients have a smooth and successful healthcare experience. An ideal candidate will have financial counseling, billing or other hospital revenue cycle experience or has worked as a health insurance agent or similar. Recent experience in a medical registration role is a must. The ideal candidate will also have a strong background in customer service, be able to clearly and effectively communicate to a diverse patient population and be interested in program/process improvement. The ability to multitask and handle patient inquiries and patient information with sensitivity and professionalism is a must and EMR experience, especially with Epic, is a plus! If you are a team player who enjoys working in a fast‑paced environment and making a difference in people’s lives, we encourage you to apply. Schedule 1.0 FTE; 40 hours/week; Day Shift (0800-1630), No weekends! What can we offer you? Competitive salary Benefits package that is ranked in the top 1% in the state! Medical, dental, vision, retirement, PTO and more! Hands‑on training What you’ll need: High school diploma or GED required Customer Service training and experience required Effective written and verbal communication skills required Knowledge of Medicare, Medicaid, and Commercial Insurance remits required 2+ years working in a business office setting preferred, ideally financial in nature Proficiency with typing and working knowledge of Microsoft Office preferred This position will remain open until filled. Disclaimers As part of Jefferson Healthcare’s commitment to a safe and high‑quality workplace, all candidates are required to complete pre‑employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW View phone number on click.appcast.io, and RCW 49.44.240, as well as Jefferson Healthcare’s Drug and Alcohol Policy. Roles designated as safety‑sensitive may be tested under a standard or modified (non‑THC) drug panel, consistent with Washington State law. The base salary range for this position reflects both market competitiveness and the full compensation potential for the role. Individual offers will be determined based on a candidate’s qualifications and experience beyond the stated minimum requirements. In most cases, compensation will fall between the minimum and midpoint of the range. Placement above the midpoint will be reserved for candidates whose qualifications significantly exceed the minimum requirements. Jefferson Healthcare is an Equal Opportunity and Affiantive Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. #J-18808-Ljbffr Jefferson Healthcare