Supervisor Patient Access-CHI Health CUMCBM-LHR

Where Youll Work

Job Summary and Responsibilities

As our Patient Access Supervisor you will lead the daily operations of the Registration department actively monitoring coordinating and evaluating all staff activities to guarantee the best and quickest service for our patients.

Daily you will provide clear direction and coordinate efforts for prior authorization and scheduling processes for both staff and patients. You will be responsible for the daily administration of tasks delivering exceptional customer service and achieving high patient satisfaction.

Success in this role requires a dedication to operational excellence fostering a patient-centric environment and ensuring efficient high-quality patient access services.

• Researches inquiries complaints and requests by internal/external customers and takes appropriate steps within scope of position to resolve errors or issues; communicates resolution to all interested parties.
• Monitors annual budget to control overtime and facilitate compliance; keeps higher level management informed of all issues with potential for budgetary impact. Participates in the development of and implements new/revised guidelines procedures processes and/or training materials in support of assigned function/work unit to facilitate regulatory compliance; assures that employees understand and apply internal guidelines appropriately; prepares internal communications (re. training process changes assessments etc.) for department staff.
• Schedules supervises audits and evaluates the work of assigned and/or clinic staff engaged in financial counseling insurance verification referrals training and other administrative support activities in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; assures that staff are qualified and properly trained to perform assigned job duties.
• Interviews job candidates and participates in employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards and evaluates employee performance.
• Counsels/mentors staff providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as beyond their scope of authority.
• Monitors and assesses current operations/services to identify opportunities and provide recommendations to stakeholders for performance/process improvements initiatives; implements approved changes and ensures that staff receive the necessary on-the-job training to enhance their understanding of performance improvement initiatives.

Job Requirements

Required

• Education Requirements - High School/ Diploma/G.E.D.
• Knowledge of regulations related to Admissions and Financial requirements.
• Strong scheduling and registration background in EMR (Meditech and/or Epic) system both on the telephone and patient facing.

Preferred

• Associates Degree
• Two (2) years of hospital patient access or business analyst experience
• Two (2) years of operational/leadership experience
• Exercises initiative judgment problem solving decision making and team development skills

Required Experience:

Manager