Operations Analyst

Operations Analyst

The Operations Analyst (OA) collaborates with our Program Managers and assists in the management of Correlation One's live, online training programs that can serve hundreds of students at a time. The OA works with the Business Operations and Curriculum teams, contracted instructors and teaching assistants to complete ad hoc projects to uncover insights about our data and/or digital skills training programs.

The ideal candidate is an excellent project manager and is able to execute simultaneous competing deadlines and tasks involving multiple stakeholders. The OA analyzes program data, provides support for live class ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. The Operations Analyst is responsible for assisting the Program Manager in running a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment.

A successful Operations Analyst is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued.

Our team values a healthy mix of high-level thinking and a get-it-done attitude. Everyone checks their ego at the door. We have a hard-working but fun culture where the best ideas win, whether they come from our CEO or our newest team member.

A day in the life

• Assist with the preparation and launch of Correlation One training programs, including application management, instructional staff hiring, cross-functional team collaboration, and client communication.
• Collaborate with the Product and Operations team to run our business operations, with a focus on our data science and data analytics training programs
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner
• Perform anecdotal & statistical analysis on our collected product data to uncover actionable insights across different distribution channels, geographies, and client segments
• Support learners with kindness, empathy and care, working with them on any technical issues and helping them address any challenges they may be facing.
• Facilitate live online lecture sessions by managing the chat, coordinating with instructors and TAs, executing the defined program flow, troubleshooting common issues, and oversee session logistics including recordings, transitions, and breaks.
• Complete ad hoc projects related to our training programs
• Collaborate with internal team to creatively assess and test new products, and build growth strategies
• Manage the live class operations on Saturdays. Most of the synchronous instruction for our training programs occurs on Saturdays in a "live online" format (e.g., synchronous but delivered fully online). The person in this role would get a day off each week (e.g., Friday or Monday) to offset any Saturday they work.

Your expertise

• 2+ years full-time professional experience, ideally in an operations or analytics role
• Minimum 4-year college degree or equivalent experience
• Able to communicate effectively with stakeholders in English (written and spoken)
• Experience managing cross-functional, high-impact projects with multiple stakeholders
• Exceptional written and verbal communication skills with large audiences and varying levels of English language proficiency
• Strong work ethic and the ability to work well under pressure and with minimal supervision
• Proactive approach, high attention to detail, and a quick learner
• Strong customer service ethic, with experience supporting relationships with individuals and clients
• Problem solver able to diagnose issues quickly and chooses practical next steps. Additionally able to judge when to solve a problem and when to escalate the issue.
• Familiarity with Google Suite and MS Office Suite, especially Powerpoint and Excel
• Familiarity with Slack and Zoom strongly preferred

Time Commitment:

• While we provide a lot of flexibility as a remote-first organization, and given the general needs of the training operations team, the guide for working hours align to the East Coast (Monday - Friday, 9AM - 6PM ET)
• Given the nature of adult learners, occasional work on Saturdays is required. Compensatory time off is provided for this work.

Location:

• This role is remote and should be located in the MENA region compatible with the EST time zone.

How we support our people

• Insurance or subsidies based on country
• Unlimited Time Off, with a minimum time off recommendation
• Company-paid holidays
• Official company-wide holiday for the last week of the calendar year
• Access to free data skills training through our programs
• A company culture that empowers individuals and embraces diversity through its core mission

The compensation range for this position is specific to location and takes into account the wide range of factors that are considered in making compensation decisions. These factors include (but are not limited to) location, experience, education and skill sets. The range only reflects the base salary and does not reflect bonus, equity or benefits.

Correlation One's Commitment

Correlation One is proud to be an Equal Opportunity Employer and is committed to providing equal opportunity for all employees and applicants. Correlation One provides a work environment free of discrimination and harassment. Employment decisions at Correlation One are based solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants to bring their unique skills, experiences, and outlook to our work environment.

Correlation One is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Correlation One strives to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact View email address on click.appcast.io.