Customer Care Manager

Benefits Health and Life Insurance Stipend 401(k) 401(k) matching Bonus based on performance Paid time off You May Be a Great Fit as a Customer Care Manager at Ross Metcalf State Farm if: You’re the person people call first when life goes sideways — calm, steady, and ready to help. You genuinely care about your community and want to make a positive impact on the people around you. You’re a natural relationship-builder who earns confidence quickly and keeps it. You listen first, then guide , making customers feel understood while confidently providing options. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address 3470 Washington Drive, Suite 200 Eagan, MN 55122 At Ross Metcalf State Farm we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. Flexible work from home options available. #J-18808-Ljbffr