Project Manager

Description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts
• Tuition Reimbursement Program
• Tool Repurchasing Program
• ABYC Training

The Project Manager is responsible for providing support to the Service Manager, Service Team, and customers. Responsibilities include liaising with customers and determine needs, providing clear and precise instructions on the work order for the technician, estimating and scheduling the work required, following through to make sure the work is completed correctly the first time in a timely manner and invoicing and collecting payment in a prompt and timely manner prior to vessels departure. This role may also be referred to as Service Advisor.

Essential Duties and Responsibilities

• Provide support to Service Manager, Service Team, and customers
• Determine all needs and act as liaison between customers and Service Manager
• Provide clear and precise instructions on the work order for technicians
• Estimate and schedule all required work
• Ensure all work orders are completed in a timely manner
• Generate invoice for all work provided by service departments
• Collect payment in a timely manner
• Continuously meets ongoing company goals
• Available to work overtime when required to meet deadlines
• Other duties as assigned by Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.

Technical and Physical Requirements

• High school diploma or equivalent
• Prior marina experience preferred
• ABYC and/or manufacturer certifications preferred
• Ability to sit or stand for long periods of time
• Ability to lift 20 pounds
• Any skills considered standard that a Service Advisor should possess

Minimum Soft Skills Qualifications

• Excellent verbal and written communication skills
• Positive attitude and willingness to learn
• Ability to provide exceptional customer service and an understanding of customers' needs
• Excellent interpersonal and collaborative skills while working both independently and within a team context
• Organizational skills are a must
• Detail oriented and ability to multi task are essential skills
• Ability to use discretion when trusted with confidential and sensitive information or materials
• Eager to engage in a growing, fast paced, and industry-leading company
• Exceptional time management and problem solving skills

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at