Bilingual Customer Service Agent Optometry Practice

Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Pay: $15-$17.50 per hour based on experience Schedule: Full-time Location: In person Requirement: Fluent in English and Spanish

We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.

What You’ll Do

Answer incoming calls with professionalism and warmth in both English and Spanish

Schedule and confirm patient appointments accurately

Enter and update patient information in our system

Help patients understand services, benefits, and next steps

Support smooth communication between clinics and patients

Maintain clear, accurate documentation of interactions

What We’re Looking For

Fluency in both English and Spanish (required)

Outstanding customer service skills and a friendly phone presence

Strong attention to detail and accuracy

Positive, team-player mindset

Organized and able to multitask in a busy environment

Comfortable using computers and scheduling systems

Medical office or call center experience preferred (not required)

We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.

Benefits

401(k) with matching

Health, dental, and vision insurance

Paid time off

Training and ongoing support in a collaborative team environment