Assistant Director of People & Culture

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Job Description

The Assistant Director will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the People and Culture (P&C) department, ensuring legal and labor compliance and implementation of the organization’s mission and talent strategy. The Assistant Director is also responsible for overseeing all day-to-day functions of the People & Culture Office. Acts as a team builder and supports all leaders and colleagues, ensuring company policies, Fairmont Century Plaza operating and service standards are followed, colleague engagement is high and financial goals are met.

What you will be doing:

• Collaborate with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
• Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
• Administer or oversees the administration of P&C programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identify staffing and recruiting needs; develops and executes best practices for hiring and talent management.
• Conduct research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
• Monitor and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
• Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
• Gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to Make Special Happen.
• Work well under pressure, juggling tasks and prioritizing, so that you consistently deliver to a high standard.
• Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback.
• Ensure compliance with Accor/Fairmont policy and local legislation in all aspects of the People & Culture function 
• Communicates eligibility, enrollment, and participation in all applicable benefit plans, including coordination of benefit information seminars to all colleagues
• Facilitates all short-term disability, long-term disability, FMLA, Leave of Absences and Workers Compensation claims
• Working knowledge of CBA agreements within the Hotel. Supports leaders to understand CBA agreements as necessary.
• Other duties as assigned 

Qualifications

Your experience and skills include:

• Minimum of 4 years’ experience in a Human Resources leadership capacity
• Prior experience working in the hospitality industry, specifically within luxury hotel brands.
• A Bachelor's degree in Human Resources Management, Business Management, or a related field.
• Solid understanding of U.S. employment laws, including California State Law
• Experienced working in both union and non-union settings
• Proficiency in Microsoft Office Suite and familiarity with HRIS software (such as Dayforce).
• High emotional intelligence, discretion with confidential information, and strong conflict-resolution abilities.
• A passion for service in Luxury Hospitality while possessing strong financial acumen and ability to understand strategic financial planning and budgeting. 
• Strong problem-solving, decision-making, conflict-resolution, and strategic-thinking skills. 
• Staying calm when assisting colleagues in escalated situations, and knowing what questions to ask and how to support, and knowing when to seek help when needed

Additional Information

What is in it for you:

• Salary Range: $115,000 - $135,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.