Manager, Business Transformation (Continuous Improvement)

This role is responsible for delivering results on assigned Lean Business Transformation priorities within a specific regional area by employing standard Lean methodologies.Improve productivity and costs across operational business processes and sub-processes and drive increase in revenue.Support and collaborate closely with frontline team members across Patient Services, Laboratories, Logistics, and other key functions.Work Schedule: Hybrid (3 days onsite, 2 days work from home)Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.Required Work Experience: 5+ years of cross-functional roles including leadership experience directly applying Lean methodologies.Proven knowledge & experience applying Lean methodologies in production/manufacturing or transactional office environments Preferred Work Experience: Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.Experience working in a healthcare organization.Physical and Mental Requirements: Ability to interact with office and frontline employees at local sites.Ability to effectively perform work across multiple initiatives at the same time.Skills: Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods. Prior successful experience applying standard Lean tools.Prioritize and self-manage assigned work across initiatives.Exceptional communication skills.Required Education: Bachelor Degree or equivalent relevant experience.Preferred Education: Industrial/Manufacturing Engineering DegreePreferred Technical Training or Professional Licensing: Lean Six-Sigma certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE, AutoCad experienceCompetencies: Ability to solve business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, basic data analysisLead low complexity Lean initiatives through all stages of problem solving, implementation, and sustainment. Maintain clear initiative documentation.Independently deliver results for delegated problem-solving and operational excellence activities within larger lean initiatives, such as value stream process mapping, time studies, root cause analysis, data collection and analysis, standard work documentation, Kaizen pre-work, DMS Visual Boards and more. Apply standard Lean Six Sigma methodologies and Toolkit across all assigned work activities.Be a subject matter expert in specific functional areas and segments of end-to-end value streams.Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability. Full timePosting Date: 2026-07-23