Service Coordinator

Service Coordinator – Building ServiceColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Charlottesville.This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10–15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams — this could be the role for you.Who We AreColonialWebb is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.Why Join ColonialWebb?Competitive salary401(k) with company matchPTO + paid holidaysComprehensive medical, dental, vision, life & disability coverageEmployee Assistance ProgramReferral incentivesClear career progression into Senior Coordinator or other Service Administration rolesWhat You’ll DoDevelop and maintain short- and long-term schedules for 10–15 Service TechniciansMeet weekly with Service leadership to review workload, capacity, and prioritiesSchedule and dispatch technicians for service calls, repairs, and inspectionsCommunicate directly with customers throughout the lifecycle of service workCreate and manage purchase orders; proactively track material shipmentsEnsure technicians are fully equipped with information and materials to complete workSupport incoming service calls and generate work ordersManage multiple active jobs simultaneously while maintaining accuracy and urgencyWhat We’re Looking ForExperience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneouslyComfortable communicating directly with field technicians and customers in a fast-paced service environmentAbility to make informed decisions independentlyCalm under pressure, especially during emergency service situationsStrong organizational skills with high attention to detailEOE M/W/Disability/VetsVeterans and those with previous military experience are encouraged to apply. #J-18808-Ljbffr