Patient Accounts Supervisor

Additional Information About the Role BJC is seeking a Patient Accounts Supervisor to lead a team focused on accounts receivable. This role is responsible for managing escalations and generating reports. The ideal candidate is highly organized, detail-oriented and has previous patient accounts experience. This position is Monday - Friday, will be remote but will need to attend meetings in person. Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Role Purpose The Patient Accounts Supervisor leads the Patient Financial Services team and its associated work processes, to include billing, cash posting, denials management and customer service. This position serves as a subject matter expert within the department, setting priorities and directing daily operations towards serving our patients. Additionally, the Patient Accounts Supervisor aligns resources to support and achieve departmental goals and objectives. Responsibilities Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Ensures the resolution of complex insurance, patient accounts and customer service related issues. Works with staff to ensure that productivity and quality standards are met in accordance to departmental policies and procedures. Audits accounts to ensure accurate and timely resolution of outstanding issues on payor and patient accounts. Aligns resources to achieve daily patient accounting operational goals within the work unit and in collaboration with other departments. Communicates with staff, patients, internal key stakeholders and insurance companies to ensure operational effectiveness. Minimum Requirements Education: High School Diploma or GED Experience: 2-5 years Supervisor Experience: No Experience Preferred Requirements Education: Bachelor's Degree Supervisor Experience: 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer #J-18808-Ljbffr BJC HealthCare