IT Helpdesk Support Specialist (On-Site)

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment. Responsibilities Resolve Helpdesk tickets and provide on-site support daily Troubleshoot hardware, software, network issues and escalates complex issues to the appropriate teams Installing, configuring, and supporting desktops, laptops, printers, and other peripherals Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Create and maintain knowledge base documentation Provide on-call support as scheduled Knowledge/Skills/Abilities Hardware: desktop, laptop OS: Windows 10 / 11, Mac OS Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Teams Tier 1 network support – TCP/IP, WiFi, DHCP, DNS, Cabling, etc. Basic knowledge of supporting mobile devices and apps Basic knowledge of virus and malware removal techniques Attention to detail Ability to multitask in a dynamic, fast‑paced environment Ability to work in a team‑oriented, collaborative environment Communicate effectively both orally and in writing Exceptional customer service orientation The ability to lift up to 50 lbs About You Minimum of High School diploma, Associate or Bachelor’s degree in Information Technology or related field preferred 2+ years of IT related work experience Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus VOIP experience preferred TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. #J-18808-Ljbffr Quagnito Solutions Pvt Ltd