Customer Service Administrator

Job Description

Job Description

NIOX is a medical device company focused on point of care asthma diagnosis and management. Our market-leading NIOX® products are used in clinical settings by physicians around the world to improve asthma diagnosis and management and by leading research organisations conducting clinical studies on behalf of pharmaceutical companies. At present, NIOX provides products and services in around 50 countries. For more information please visit

In order to support these activities we are currently seeking a Customer Service Administrator .

 

Key Responsibilities of Role:

The Customer Service Administrator is responsible for providing administrative and operational support to Account Managers by ensuring the accurate and timely processing of customer orders.

This role works closely with the Account Managers and internal departments to coordinate order fulfilment, maintain accurate customer and order records, and support a seamless customer experience.

The Customer Service Administrator plays a key role in ensuring efficient sales operations by managing order administration, monitoring order progress, proactively coordinating customer order reminders and follow-up communications, and resolving processing issues to support the achievement of the company's service and business objectives.

Specific / Other responsibilities will include:

• Process customer orders received from Account Managers accurately and in a timely manner.
• Review order documentation for completeness and accuracy, resolving any discrepancies prior to processing.
• Enter and maintain customer orders within the ERP/CRM system, ensuring all information is current and accurate.
• Coordinate with internal departments, including Operations, Warehouse, Finance, and Customer Service, to facilitate efficient order fulfilment.
• Monitor the status of open orders and proactively communicate updates or issues to Account Managers.
• Prepare and process order acknowledgements, confirmations, and supporting documentation as required.
• Ensure customer pricing, product information, and contractual terms are accurately reflected in processed orders.
• Maintain organized and accurate customer records and order files in accordance with company policies.
• Assist with the administration of customer renewals by preparing documentation and supporting the Account Managers throughout the renewal process.
• Respond promptly to internal inquiries regarding order status, documentation, and processing requirements.
• Identify and escalate order issues or process improvements to management to support operational efficiency.
• Provide first-line technical support by receiving, troubleshooting, and resolving incoming support requests, escalating issues to Technical Operations as necessary to ensure timely resolution.
• Support reporting and administrative tasks related to sales activities, order volumes, and customer accounts.
• Maintain confidentiality of customer and company information.
• Perform other administrative duties as assigned.

 

Qualifications and/or experience required to perform the role:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of 2 years' experience in an administrative, sales support, order processing, customer service, or account administration role.
• Experience processing customer orders and maintaining accurate records in an ERP, CRM, or order management system.
• Excellent attention to detail with a high degree of accuracy in data entry and documentation.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Effective verbal and written communication skills, with the ability to collaborate across departments.
• Proficient in Microsoft Office, including Outlook, Excel, and Word.
• Ability to identify and resolve issues proactively while maintaining a high level of customer service.
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism.
• Adaptable and able to work effectively in a fast-paced, deadline-driven environment.
• Previous experience with SAP Business One a plus, but not required

 

Office Location

 

This position is based in Morrisville, NC, situated near the Research Triangle Park (RTP) and close to the RDU Airport. Our Morrisville office is a fully functioning division of the NIOX Group, PLC which is easily accessible from the surrounding areas. Our office also provides access to the great amenities in the Raleigh/Durham/Chapel Hill that the area has to offer and is a part of what has made it a Top 10 location to work in the US.

 

Culture

 

NIOX is proud to be an inclusive employer that supports our employees to realize and achieve their full potential. We are a diverse organization that champions a healthy work life balance.

 

As a truly global organization, international collaboration between colleagues in different countries is encouraged and supported. The Morrisville office works in a cohesive and collaborative manner, providing excellent opportunities for networking with colleagues.

 

We live and breathe our passion , recognition , integrity , drive , and effectiveness (PRIDE) values and ensure that we are working towards a common goal and this is to improve the quality of life of millions of people suffering from asthma. Each of these values help us to achieve excellent things, individually and together.

 

We value each individuals contribution and recognize the difference they make to the lives of asthma sufferers every day by supporting us in working towards our goal

Application process

 

Thank you for considering a career at NIOX. If you would like to apply for the position, please apply online, ensuring you include the following information:

 

· Full name, location, email address and phone number

· Curriculum Vitae

· Cover letter

· Current salary

· Required salary

· Date available to start/notice period

 

After you have submitted this information, an email will be sent to you inviting you for a first interview. Due to the quantity of applications we receive, if you do not receive an email from us within 10 working days, please assume that you have been unsuccessful on this occasion.

 

Important notice to Employment businesses/ Agencies NIOX does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NIOX’s human resources department to obtain prior written authorisation before referring any candidates to NIOX. The obtaining of prior written authorisation is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NIOX. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NIOX. NIOX shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.