Service Advisor - PALS (Parts and Labor Sales) - Mancuso Harley Davidson Crossroads

Service Advisor - PALS (Parts and Labor Sales) - Mancuso Harley Davidson Crossroads

Team Mancuso Powersports is a group of seven high-volume franchised motorsport dealerships in the Metro Houston area including Harley-Davidson, Indian, Victory and all of the metric brands. We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel. We're dedicated to guaranteeing our customers receive everything needed to "live the dream" on their new motorcycle, ATV, UTV, Trike or Personal Watercraft.

Job Description

We are looking for an experienced PALS Specialist (Parts and Labor Sales) for our fast paced Mancuso Harley-Davidson Location!!

Responsibilities:

• Schedule service appointments and obtain customer and vehicle data prior to arrival
• Greet customers in a timely and friendly manner
• Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.
• Point out any sales, specials, or new merchandise to customers.
• Provide a complete and accurate written cost estimate for labor and parts
• Check progress of repairs throughout the day and contact customers regarding any changes in the estimated time and cost requirements
• Receive proper authorization before any repairs are performed

Requirements:

• Two years experience in dealership position
• General knowledge of vehicle mechanical operations
• Great customer service skills
• Strong work ethic and thrive in a fast-paced environment
• Active-listening and strong communication skills
• Ability to follow directions and willingness to learn
• Respect for teammates and a positive outlook

Perks & Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off, Increases with Tenure
• Closed on Thanksgiving & Christmas
• Employee Pricing on Vehicles, Parts & Service
• Free & Discounted Gym Memberships
• Travel Discounts on Hotels, Flights & Rentals
• OEM Certification & Paid Manufacturer Training Opportunities
• Career Growth within a Fortune 500 Company

All your information will be kept confidential according to EEO guidelines.