Inbound Service Coordinator

Job Description

Job Description

At Ferguson Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Ferguson Superstore is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. No experience necessary! If you're looking for a company that seeks growth and opportunity, Ferguson is the place for you! 

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation 
• 401k
• Hourly + bonuses available 

• Answer and manage inbound service appointment requests (phone, text, email, online, chat)

• Respond to all customer inquiries within 30 minutes

• Schedule service appointments accurately and efficiently

• Collect and document customer and vehicle information

• Confirm appointments and communicate details clearly to customers

• Maintain accurate records in CRM/DMS systems

• Coordinate with service advisors and service drive staff

• Customer service or call center experience preferred

• Strong communication and organizational skills

• Ability to work in a fast-paced environment

• Basic computer skills; dealership or automotive experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.