Shared Administrative Associate (OA)

Job Title

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

1. Supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.
2. Validates and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as the Examination Return Control System (ERCS), Report Generating System (RGS), Integrated Collection System (ICS), Entity Case Management System (ECMS), and Integrated Data Retrieval System (IDRS).
3. Verifies completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data such as ERCS/AIMS/IDRS data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
4. Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.
5. Retrieves from business unit automated systems such as ERCS, RGS, CEAS, ICS, Entity, ATFR and IDRS a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.

Standard Position Descriptions (SPD): PD98636 Visit the IRS SPD Library to access the position descriptions.