Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
My journey with State Farm began in 1994, starting in claims before moving into agency management and eventually agency ownership. One thing has remained consistent - a passion for helping people, building relationships, and developing successful teams. Today, that experience helps shape an agency culture focused on professionalism, service, and long-term growth.

Community involvement is a major part of who we are. Our agency actively participates in local events, neighborhood and apartment community outreach, youth sports activities, and relationship-building opportunities throughout the community. We believe in being visible, engaged, and making a positive impact where we live and work.

We are committed to investing in our team's success through licensing support, ongoing training, continuing education, professional development, and opportunities for advancement. Team members have the opportunity to grow into advanced sales roles, leadership positions, financial services opportunities, and specialized insurance career paths.

We're looking for individuals who are coachable, ethical, hardworking, adaptable, and genuinely enjoy helping others. The people who thrive here are self-starters who embrace challenges, work well with a team, and are committed to personal and professional growth. If you're looking for an agency that values relationships, invests in your development, and provides opportunities to build a long-term career, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michael Nickas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.