Quality Manager

Quality Manager

The Quality Manager is a hands-on, field-based leader responsible for delivering Graycor's Quality Program on active projects. As the project's quality lead, this role ensures quality is built into the work through strong planning, field engagement, and proactive risk management.

The Quality Manager balances Quality Control for self-performed work and Quality Assurance for subcontractor and vendor work, using professional judgment to meet project needs. This role requires a strong field presence, close collaboration with project teams, coaching of quality resources, and decisive action to protect quality outcomes and drive zero-defect results.

Responsibilities

• Lead the implementation of Graycor's Quality Program on active projects in alignment with company standards, contract documents, approved submittals, and applicable industry codes.
• Proactively identify quality risks and ensure mitigation strategies are embedded into project planning and execution.
• Review project documents and quality requirements; lead the development, facilitation, and ongoing review of the Quality Risk Assessment Matrix (Q-RAM) and site-specific quality and testing plans.
• Partner with Project Supervision, subcontractors, and Quality Engineers to identify gaps and actively mitigate quality risks throughout execution.
• Plan, lead, and document Pre-Install Meetings as required.
• Ensure quality requirements, inspection hold points, testing needs, tolerances, and acceptance criteria are clearly understood before work begins.
• Speak up and challenge assumptions when quality expectations are unclear or incomplete.
• Actively plan, direct, and control the quality of Graycor's self-performed work.
• Lead inspections and testing, manage punchlists, verify corrective actions, and confirm work meets acceptance criteria.
• Ensure work instructions and inspection processes are current, clear, and effectively implemented.
• Assure the quality of subcontractor, fabrication, and supplier work by verifying that required quality systems, inspections, testing, and documentation are in place and effective.
• Support and coach subcontractors by providing quality checklists and Inspection & Test Plans (ITPs) when needed—not just reviewing documentation.
• Identify non-conforming work and lead root cause analysis and corrective action development.
• Partner with the project team and senior project leadership to implement corrective and preventive actions.
• Verify the effectiveness of corrective actions and prevent recurrence.
• Serve as a visible leader of Graycor's Performance Excellence and Quality culture on site.
• Reinforce consistent quality messaging during craft and subcontractor onboarding (Zero Punchlist, 100% material verification, defect prevention).
• Demonstrate the courage to stop work that compromises quality and partner with project leadership to implement mitigation plans.
• Provide clear roles, expectations, and accountability for assigned Quality Engineers and project quality personnel.
• Coach, mentor, and provide constructive feedback through regular check-ins and performance discussions; address underperformance directly and escalate concerns when required.
• Support the development and implementation of quality improvement initiatives.
• Research, evaluate, and recommend external resources to strengthen quality culture and execution.
• Develop, write, and update work instructions for self-performed work as needed.
• Other duties as assigned.

Position Requirements

• Bachelor's degree in Engineering, Construction Management, or a related field, or equivalent field experience sufficient to perform the duties of the role.
• Minimum 10 years of progressive experience in quality control, quality assurance, inspection, or operations supporting construction projects.
• Demonstrated experience with both self-performed work and subcontracted work in complex or industrial construction environments is strongly preferred.
• Proven experience managing quality requirements and documentation for both self-performed and subcontractor work with structure and discipline, ensuring compliance and effective support of field execution.
• Ability to evaluate information using professional judgment and objective criteria, anticipate quality risks, and identify issues before they impact cost, schedule, or turnover. Ability to know when to engage directly and when to verify independently.
• Strong working knowledge of construction means and methods, inspection and testing processes, and applicable industry standards, codes, and regulatory requirements. Experience working with independent testing agencies, fabrication shops, and regulatory bodies.
• Strong leadership, coaching, and interpersonal skills with the ability to influence project managers, superintendents, craft professionals, subcontractors, client representatives, and regulatory officials. Comfortable leading meetings, training sessions, and pre-installation discussions.
• Strong verbal and written communication skills, including the ability to clearly communicate quality expectations, risks, and performance metrics to both field teams and senior leadership.
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and Procore. Strong documentation, reporting, and recordkeeping skills required.
• QA/QC, inspection, or related industry certifications preferred but not required.
• Ability to travel regularly to project sites as required.