Switchboard Operator

Switchboard Operator

Are you a bilingual, friendly, professional communicator who enjoys helping others? Join our team as a Switchboard Operator and play a vital role in creating a positive first impression for patients, visitors, and staff. In this fast-paced position, you'll manage incoming calls, provide accurate information, route communications efficiently, and support a variety of administrative functions that help keep our organization running smoothly. We are looking for someone with excellent customer service and communication skills, strong computer abilities, and a commitment to providing exceptional support. If you thrive in a dynamic environment, enjoy multitasking, and want to make a difference with every call.

Position Purpose

The Switchboard Operator is responsible for answering all incoming calls, greeting callers, providing information, transferring calls and taking messages.

Qualifications

Education/Certification: High school diploma or equivalent required

Required Knowledge: Successful completion of in-house training.

Skills/Abilities:

• Speak English and Spanish
• Excellent computer skills
• Knowledge of Electronic Health Records preferred
• Exceptional verbal communication skills
• Ability to work in a fast-paced, dynamic work environment

Benefits Offered

• Paid Time Off (PTO)
• Insurance (Medical, Dental, and Vision)
• Paid Holidays
• 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
• Tuition Reimbursement
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of Employment
• Annual Raises and Bonuses
• Employee Assistance Program

Essential Functions and Basic Duties

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Operate communication systems, such as telephone and switchboard
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• Relay or route written or verbal messages.
• Place telephone calls or arrange conference calls as instructed.
• Perform various data entry or word processing tasks, such as typing or proofreading documents, or creating schedules.
• Process incoming or outgoing mail, packages, or deliveries.
• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
• Participates in Quality Improvement activities.
• Record messages on IVR, suggesting rewording for clarity or conciseness.

Work Environment

Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.