Sr Specialist - Trainer - New Business

Job Description

The Senior Specialist - Trainer will be responsible for helping to establish training criteria and standards within New Business. The individual will work directly with both new and existing employees in the field and in the office to help employees meet their training requirements. The Senior Specialist Trainer, under the guidance of management, will be responsible for continuously improving the New Business Services training program in support of the development of our staff.

This position requires a "hands-on" technically qualified contributor with appropriate utility experience.


The Senior Specialist - Trainer will be responsible for supporting the development and execution of the New Business training program for all New Business employees. The individual will help assess employees electric and gas job knowledge, develop training material, and adjust their methods based on employee development. Must work directly with various New Business employees and under the direction of a manager to develop, coordinate, implement, and conduct training.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

Core Responsibilities

• Dedication to enhancing the Customer Experience, both within the Company and externally and demonstrates a commitment to the ideal of developing a proactive, customer-centric culture to foster trust and confidence among customers and improve value for all our stakeholders.
• Help to develop and support the training program for O&R New Business Services.
• Maintains a thorough knowledge and understanding of Company and departmental policies and adheres to and upholds their implementation and enforcement.
• Maintains accurate, up to date-records of employees training progress, performance, and attendance by using the available tools and technology.
• Familiar with national, state, and local electrical and construction codes, Company policies, tariffs, procedures, and construction standards relative to customer installations and Company facilities, including tariffs, entitlements, and the Yellow, Red, and Blue Books.
• Ensure all employees are scheduled and guided on training requirements along with maintaining a safe environment.
• Help develop New Business how-to guides, job aids, and other training material as needed.
• Manage training records and communicate with employees to ensure training is completed within targeted timeframes.
• Perform day-to-day technical and administrative tasks associated with O&Rs New Business Services training program to ensure compliance and adherence to all Federal, State, and Company standards.
• Provides feedback from a trainer perspective to help develop employees along with performing other related duties, as required.
• Actively participates in supporting regulatory programs within New Business, including the Municipal Streetlight program and Leads trainings and OJTs with all New Business Employees
• Creates/Encourages a culture that ingrains Zero Accident, Operational Excellence, Effective Cost Management, Diversity and Inclusion, and Enhancing the Customers Experience.

Qualifications

Required Education/Experience

• High School Diploma/GED and 5 years relevant work experience in project/program management. or
• Bachelor's Degree and 3 years relevant work experience in project/program management. or
• Master's Degree and 2 years relevant work experience in project/program management.

Preferred Education/Experience

• High School Diploma/GED and 5 years Operations, Maintenance or Project/Program Management in the utility industry with experience in electric and gas field operations.
• Bachelor's Degree and 3 years Operations, Maintenance or Project/Program Management in the utility industry with experience in electric and gas field operations.
• Master's Degree and 2 years Operations, Maintenance or Project/Program Management in the utility industry with experience in electric and gas field operations.

Relevant Work Experience

• Must have experience in project/program management, required.
• Must be well-organized, detail-oriented and flexible to handle multiple assignments and meet deadlines, required.
• Must have demonstrated ability to interpret and adhere to specifications and work procedures, required.
• Must have excellent oral and written communication, presentation, and public speaking skills, required.
• Previous experience training and designing training programs, required.
• Proficiency with MS Suite (Excel, Word, PowerPoint), required.
• Prior leadership or supervisory experience, preferred.
• Background working with Learning Management Systems, preferred.
• Ability to independently assess and complete tasks with minimal direction, and adapt to changing training development priorities, preferred.
• Visio, Forms, PowerApps, Power Automate, PowerBi, and SharePoint, preferred.
• Experience with electric and/or gas service installations and servicerelated construction, along with a demonstrated working knowledge of electric and gas transmission and distribution. systems, preferred.

Skills and Abilities

• Effective interpersonal skills
• Strong written and verbal communication skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Ability to drive multiple projects to successful completion
• Effectively coaches and delivers constructive feedback
• Strong verbal communication and listening skills

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be willing and able to travel as needed.
• Must have a valid driver's license.

About Us

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.

About the Team

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at View email address on click.appcast.io