Valuation Quality Control Specialist (On-site)

Company Overview At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. When our people thrive, homeowners thrive – and that’s why we invest in your growth, wellbeing, and ability to make an impact. Position Summary The Valuation QC Specialist is responsible for managing appraisal orders from initial receipt through final delivery, including any revisions or addenda. This role coordinates with appraisers, internal teams, and customers to ensure timely, accurate, and compliant appraisal processing while maintaining high quality standards and excellent customer service. Essential Functions, Duties, and Responsibilities Appraisal Order Management Process appraisal orders from receipt through final delivery, including revisions and addenda. Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed. Recruit appraisers, including conducting due diligence and managing fee negotiations. Perform daily follow‑up on appraisal orders in progress. Maintain accurate and complete documentation in the operating system for each file. Quality Control & Compliance Review appraisal reports for errors, omissions, typographical mistakes, and compliance with applicable investor guidelines. Coordinate with appraisers to obtain required corrections or revisions. Ensure completed appraisal reports meet internal quality standards and customer expectations. Comply with all state, federal, and company policies, procedures, and regulations. Customer Service & Communication Respond promptly to incoming emails and phone calls. Resolve customer issues and answer questions in a timely and professional manner. Commit to exceeding customer expectations by actively listening and delivering effective solutions. Maintain respectful and professional relationships with internal and external customers. Process Improvement & Performance Participate in department meetings to improve appraisal processes and workflows. Follow detailed procedures in a fast‑paced environment while ensuring accuracy. Identify opportunities for system and process improvements and suggest solutions. Set personal performance goals and meet departmental goals established by management. Organize, prioritize, and schedule tasks to meet deadlines and project urgency. Maintain high standards of work quality despite pressing deadlines. Qualifications and Education Requirements High School Diploma or equivalent required. 3-5 years of related experience in real estate appraisal quality control, appraisal review, or appraisal operations preferred. Prior experience with USPAP standards and agency/investor guidelines, including Fannie Mae, Freddie Mac, FHA, and VA requirements preferred. Previously held or currently hold an appraisal license or certification preferred. Strong organizational and time‑management skills. Excellent verbal and written communication skills. Ability to multi‑task in a fast‑paced environment. Strong attention to detail and accuracy. Skills, Abilities, and Knowledge Strong problem‑solving skills. Ability to follow detailed procedures and ensure accuracy. Effective customer service and interpersonal skills. Ability to meet deadlines and manage competing priorities. Proficiency with computer systems and virtual desktop tools. Work Environment and Physical Requirements Working on‑site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constantly repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures. Additional Information While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary. All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement. Benefits Overview We offer benefits, programs, and perks that support you in every aspect of your life: Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave Adoption Assistance Tuition & Certification reimbursement Employee Mortgage Loan Program The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships Corporate Social Responsibility Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference. 1 company‑paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception) Matching Gifts Program – dollar‑for‑dollar up to $1,000 Access to grants, nonprofit resources, and volunteer opportunities More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG) Equal Employment Opportunity We’re proud to be an equal opportunity employer and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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