Customer Service Supervisor

Role Overview

The supervisor will oversee a team of five CSRs . Each CSR manages their own customer accounts, and the supervisor will lead the team and support customer and warehouse operations.

Increase your chances of an interview by reading the following overview of this role before making an application.

Key Responsibilities

• Supervise and support the five CSRs and their account responsibilities
• Coordinate 3PL activity, including containers and trucks
• Receive and coordinate orders coming from the warehouse
• Support A/R and billing processes
• Oversee inventory tracking and help ensure inventory information is accurate
• Support import and export documentation

Must-Have Experience

• Previous management or team leadership experience
• Strong inventory tracking experience — this is very important
• 3PL experience
• Bonded cargo experience, including the documentation
• Knowledge of all three U.S. in-bond movement types:
• Type xhyhwjd 61 – Immediate Transportation (IT)
• Type 62 – Transportation and Exportation (T&E)
• Type 63 – Immediate Exportation (IE)
• Import operations and export documentation experience
• A/R and billing experience
• Spanish and English are noted for the role