HR Operations Coordinator

About the Role We’re growing! Our People and Culture team is expanding with a new HR Operations Coordinator who will play a key role in keeping our people operations running smoothly. This is not a traditional front desk or clerical HR role. As the HR Operations Coordinator, you will own our HR ticketing system, provide policy aligned guidance to employees, and exercise independent judgment in resolving and escalating HR inquiries. You’ll support onboarding, compliance, employee experience, and HR operations while helping the broader HR team focus on strategic initiatives. If you enjoy being the go to resource for employees, solving problems, and keeping HR processes moving, this role is for you. What You’ll Do Front Desk & Reception Serve as the welcoming presence for the HR office and first point of contact for employees and visitors. Answer and triage incoming calls, using discretion to direct inquiries to the appropriate HR team member. Manage lobby and breakroom communications, including digital announcements and weather notices. Initiate and monitor background checks, OIG/exclusion screenings, and other pre-employment requirements. Coordinate drug screens, occupational health appointments, and candidate logistics. Prepare and verify I-9 documentation and ensure compliance. Support New Employee Orientation (NEO) and assist with benefits and policy education. Maintain onboarding workflows and recommend process improvements. Employee Support Own the HR ticketing system, serving as the central intake point for all HR inquiries. Assess inquiry complexity and urgency, resolving issues within scope and escalating when needed. Provide guidance on HR procedures including timecard approvals, benefits navigation, PTO and attendance policies, and employee handbook interpretation. Maintain accurate employee files and ensure compliance with retention standards. Engagement & Recognition Coordinate employee engagement activities, recognition programs, and team events. Order branded items, name tags, and recognition materials. Maintain birthday and recognition lists and coordinate communications. Place sympathy and bereavement orders with discretion and sensitivity. Office & Administrative Manage internal postings, bulletin boards, and HR communications. Place and track office supply orders and support cost effective purchasing. Provide administrative support to HR leadership, including preparing reports and maintaining documentation. Identify opportunities to improve HR workflows and recommend enhancements. What You Bring Education & Experience Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience). 1 to 2 years of HR, administrative, or employee support experience; exposure to onboarding and compliance processes preferred. Familiarity with I-9 verification, background checks, and exclusion screenings preferred. HR certification (SHRM-CP or PHR) is a plus. Must be legally authorized to work in the United States. Excellent written, verbal, and interpersonal communication Strong organization, time management, and attention to detail Ability to multitask and prioritize in a fast paced setting High discretion and confidentiality with sensitive data Customer service mindset and a welcoming, professional manner Proficiency in MS Office and Teams (especially Outlook and Excel); comfort with HRIS or applicant tracking systems Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prolonged periods seated at a desk and working on a computer. Regular movement throughout the facility to greet visitors and escort candidates. Occasional lifting of supplies or event materials (up to ~25 lbs). Why You’ll Love Working Here You’ll join a collaborative HR team that values partnership, continuous improvement, and employee experience. This role offers the opportunity to grow your HR expertise, own meaningful processes, and make a daily impact on the employee journey. Earn a competitive annual salary based on experience. Additional compensation includes: Generous PTO beginning with a maximum of 104 hours annually Benefits: Medical, Dental, Vision, Life, STD/LTD, Supplemental: Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft Tuition reimbursement: up to $5,250 annually for qualifying coursework All employees: 401k with company match Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University Referral Bonus for new employee referrals that join our team Star Employee Recognition Program including monetary awards Employee Assistance Program (EAP) About Atlantic Shores Our vision at Atlantic Shores is To be the community of choice for seniors, their families, and those dedicated to serving them. Located in Virginia Beach, we are an award‑winning continuing careretirement community serving ages 55 and up. We live our mission of being a welcoming neighborhood promoting active lifestyles in a community which ensures freedom, dignity, wellness, independence and security for all residents and staff. Our Core Values include: Service to others Culture of Trust/Honesty Leadership to Grow Loyalty Why choose us? For a rewarding opportunity. We are looking for people who have a heart full of compassion, people who are warm and kind. Here at Atlantic Shores, you will have the opportunity to make a wonderful difference in someone’s life every day. Employment with Atlantic Shores comes with great benefits – with the flexibility to choose the health and welfare plans to best meet your needs. Life Insurance 401(k) plan with a generous match Education Assistance/Tuition Reimbursement #J-18808-Ljbffr HRSHRM- Board of Directors