Product Success Lead, Guardian

Product Success Lead, Guardian (30011777) Product Success Lead, Guardian As the internal “customer success” resource for Guardian, you will design and deliver training programs, learning content, and enablement tools tailored to sales managers, commercial leaders, and distribution partners worldwide. Beyond training, you’ll proactively engage stakeholders, analyze adoption patterns, and translate user feedback into actionable insights that shape the product roadmap. Reporting directly to the Director, Guardian, you’ll operate with high autonomy and cross‑functional influence, serving as the bridge between the field and the product team to maximize Guardian’s value globally. Benefits & Opportunities Competitive compensation plan, including a performance based annual incentive. Flexible and hybrid work model. A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered across our global community. Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills. Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships. Health Benefits: medical, dental, vision, short term and long term disability and wellness programs. 401-k plan with company match. Paid time off (vacation, sick and personal days): 14 paid holidays. Continuing Education Reimbursement. Summer Fridays. Regional Belonging & Inclusion Networks. Green office concept and a global mission of sustainability. Responsibilities Training System Design & Content Development: Build and maintain scalable training programs, e‑learning modules, and interactive job aids tailored to sales managers, commercial leaders, and distribution partners worldwide. Training Delivery & Program Coordination: Partner with L&D to embed Guardian training into onboarding and learning pathways; deliver role‑specific training tracks and manage global rollout. Adoption Analytics & Reporting: Own platform adoption metrics, track usage trends, and design targeted interventions to close adoption gaps. Voice of Customer (VOC) & Feedback: Act as the structured feedback channel between users and the product team, translating field insights into actionable roadmap inputs. Stakeholder Engagement & Collaboration: Build trusted relationships with commercial leaders, sales teams, and distribution partners; ensure training and enablement align with upcoming product releases. Reporting directly to the Director, Guardian, you will operate with high autonomy and cross‑functional influence, serving as the bridge between the field and product team to maximize Guardian’s global impact. Education Bachelor’s degree in Business, Communications, Instructional Design, Marketing, or a related field; advanced degree or relevant professional certification (e.g., ATD, CPTD) a plus. Job Experience 5–8+ years in customer success, sales enablement, product enablement, or instructional design within B2B technology or industrial environments. Proven experience designing and delivering training programs across multiple regions, both in‑person and digitally. Familiarity with agile/iterative product development and collaboration with software teams. Strong track record using data and analytics to measure training effectiveness and platform adoption. Experience embedding training into enterprise L&D systems (LMS, learning portals) and working with CRM/sales enablement tools (e.g., Salesforce). Knowledge and Skills Exceptional content creation skills, able to simplify complex platform capabilities into engaging learning experiences. Strong analytical ability with hands‑on use of adoption or product analytics tools. Proficiency with AI‑powered tools (generative AI, content creation platforms, prototyping) as part of daily workflow. Excellent project management and organizational skills, managing multiple global workstreams. Strong communication and interpersonal skills, with influence across matrixed organizations. Familiarity with instructional design principles and adult learning theory. Fluent English required; additional languages a plus. User Empathy: Designs training that meets diverse users where they are. Proactive Ownership: Identifies and addresses adoption gaps independently. Data‑Driven Mindset: Uses metrics and VOC insights to guide decisions. Commercial Awareness: Understands sales dynamics and seller motivations. Continuous Improvement: Treats training as a living system, refining regularly. Cross‑Cultural Adaptability: Tailors content for diverse global markets. Collaborative Influence: Builds alignment across L&D, commercial, and product teams. Additional Requirements: Willingness to travel globally (10–20%) to support training delivery and stakeholder engagement. Primary Location United States-United States-United States Equal Opportunity Employer: Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. 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