Service Coordinator

Job Description

Job Description

Service Coordinator - Electrical, Plumbing, Heating and Air

Location: Eugene

Pay: $24-$27 per hour based on experience + weekly profit sharing. Annual earnings: $59,200 - $68,800. Our Service Coordinators, on average, make $64,021 a year.

Schedule: Monday - Friday, 8 am - 5 pm

Join Our Team

At Reynolds Electric, Plumbing, Heating and Air, the Service Coordinator role is the center of how our service team operates each day.

Every day is different. Calls change. Priorities shift. Technicians need support in real time. Customers need clear communication. And the schedule needs to be actively managed, not just maintained.

We are looking for someone who thrives in a high-energy environment, communicates with confidence, and can stay organized while everything around them is moving quickly. If you enjoy solving problems on the fly, keeping people moving, and being at the center of the action, this role may be a strong fit.

What's In It For You

We believe great work deserves great support. We offer:

• Monday to Friday schedule (no weekends or on-call)
• Competitive pay: $24 to $27 per hour ($49,920-$56,160 per year)
• 100% employer-paid medical, dental, and vision insurance for employees
• Optional dependent coverage (up to 60% employer contribution)
• 80 hours of front-loaded PTO plus 7 to 9 paid holidays annually
• 401(k) with company match
• $20,000 employer-paid life insurance
• Training and development in a growing, team-focused environment
• Long-term career growth opportunities within a respected, established company

Position Overview

As a Service Coordinator, you will manage and continuously adjust the daily schedules of our electrical, plumbing, and HVAC technicians. You will play a key role in ensuring work flows efficiently from booking to completion while maintaining strong communication between customers, technicians, and internal teams.

This is a fast-paced, high-accountability role that requires quick thinking, strong prioritization, and the ability to stay calm and effective under pressure.

What You'll Be Responsible For

• Actively manage and adjust technician schedules throughout the day to maximize efficiency, revenue goals, and customer service
• Match technician skills to job types while balancing urgency, geography, and availability
• Communicate constantly with field technicians to support job progress, updates, and real-time changes
• Provide professional and clear customer communication regarding scheduling, updates, and reschedules
• Handle high volumes of incoming changes while maintaining accuracy and urgency
• Coordinate with logistics to ensure materials, permits, manpower, and multi-trade coordination are aligned
• Ensure proper job setup and accurate data entry for reporting and scheduling integrity
• Support outbound scheduling efforts and help ensure the board remains full and productive
• Partner closely with Customer Service Representatives and leadership to prioritize urgent needs
• Identify and correct scheduling or job detail errors quickly and accurately
• Take ownership of follow-up tasks and ensure nothing falls through the cracks by end of day

What Success Looks Like

• The schedule is actively managed, not passively followed
• Technicians are consistently utilized efficiently and productively
• Customers feel informed, supported, and confident in our service
• Changes are handled quickly without confusion or delays
• Communication between office and field is clear, consistent, and proactive
• You remain composed, accurate, and effective during high-volume periods

What We're Looking For

• Strong communication skills with the ability to confidently manage multiple conversations at once
• A calm, solution-focused mindset in a fast-paced, constantly changing environment
• High attention to detail with strong organizational and follow-through skills
• Ability to prioritize quickly and make real-time decisions
• Comfortable working in a performance-driven, high-accountability environment
• Typing speed of 50+ WPM and strong computer navigation skills
• Proficiency in Microsoft Word, Outlook, and CRM systems
• Customer service experience in a professional setting (1+ years preferred)
• Dispatching, scheduling, logistics, or trade industry experience is a plus but not required
• Strong attendance, reliability, and personal accountability
• Open to coaching, feedback, and continuous improvement

About Reynolds

With nearly 65 years serving our community, Reynolds Electric, Plumbing, Heating and Air is built on quality, integrity, and accountability.

We operate as a high-performing service organization where teamwork, communication, and continuous improvement drive everything we do. Our team members are supported, challenged, and given opportunities to grow in a culture that values doing the right thing for both customers and each other.

If you are ready to work in a fast-paced environment where your decisions matter every day, we invite you to apply.