Registrar - Cancer Care - Full Time (Mon-Fri, 8AM-5PM)

Oncology Clinic Registrar

Oncology Clinic Registrar registers patients who come into the clinic for any type of treatment. They primarily report to the Patient Access Supervisor or Manager and work in a team environment alongside clerks and other Oncology Clinic Representatives. The Oncology Clinic Registrar will use excellent customer service and communication skills to obtain patient data and route patients to the appropriate area.

Essential Functions:

• Welcome all patients and visitors by greeting them in person, answering inquiries and directs them through the registration process.
• Prepares new patient chart packets in advance of the visit according to scheduled appointment times to ensure patient and staff time is efficiently utilized.
• Utilize an electronic medical record, multi-line phone system, fax machine, printer, copier and scanner to process patients through the registration process.
• Answer phones and transfer phone calls to corresponding employees.
• Coordinates all front office work and patient flow activities.
• Confirm referrals are current and in the chart.
• Ensures that all forms including patient demographics, insurance information and required consents have been completed.
• Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance.
• Follows cash handling guidelines and procedures.
• Refers patients to the Financial Counselor as needed.
• Work closely with Financial Counselor, Patient Navigator, Scheduler and other staff to ensure smooth collection process.
• Prepares daily reports showing daily collections and verify deposit information.
• Maintains monthly collection goal.
• Maintains QA of 98%.
• Resolve all office-based issues and tasks related to equipment, computer, and supplies.
• Adheres to and follows all patient experience initiatives.
• Reports to and departs from work on time and as scheduled.
• Must be able to deal with stress while maintaining composure.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
• Performs all other duties as assigned.

Work Experience:

• At least one year of office experience is preferred.
• Background in Oncology is preferred.

Education:

• High school diploma or equivalent preferred.
• Bilingual in English and Spanish is preferred.

Physical Demands and Work Environment:

Lifting/Carrying: 1-10 lbs. 0-33%; 11-20 lbs. 0-33%; 21-50 lbs. 0-33%; 51-75 lbs. N/A; 76-100 lbs. N/A

Movement: Bend/Stoop/Twist 34-66%; Crouch/Squat 34-66%; Kneel/Crawl 0-33%; Reach above Shoulder 0-33%; Reach below Shoulder 0-33%; Repetitive Arm 0-33%; Repetitive Hand 34-66%; Grasping 34-66%; Squeezing 0-33%; Climb Stairs 0-33%; Walking Uneven 0-33%; Walking Even 67-100%

Environment: Indoors 67-100%; Outdoors 0-33%; Extreme Heat 0-33%; Dusty None; Excessive Noise 0-33%; Work near Machinery None; Electricity 0-33%; Sharps None; Chemicals 0-33%; Fumes 0-33%; Heights None

Vision: Depth Perception Required < 20"; Color Not Required; Peripheral Required

Endurance: Hours at Once Total in 12HR Sit 4; Stand 1; Walk 1