Front Desk Agent

Job Description

Job Description

Front Desk Agent – DoubleTree by Hilton South Bend
Be the first smile guests remember.

Step into a refreshed, newly remodeled hotel where hospitality meets modern comfort. At DoubleTree by Hilton South Bend, we don’t just check guests in—we create memorable stays from the very first hello (and yes, that signature warm cookie).

We’re looking for a professional, upbeat, and detail-driven Front Desk Agent who thrives in a fast-paced environment and takes pride in delivering exceptional guest service. If you’re ready to grow your career with a globally recognized brand, this is your moment.

What You’ll Do

As the first and last point of contact for our guests, you’ll play a key role in shaping their stay:

• Welcome guests with professionalism and warmth while managing check-ins and check-outs efficiently

• Handle reservations, including walk-ins, relocations, and advance bookings with accuracy

• Collect and process payment information while maintaining strict credit card security standards

• Provide clear information about hotel policies, amenities, and local area recommendations

• Respond quickly and effectively to guest requests, concerns, and maintenance needs

• Maintain organized and accurate reservation records

• Support overall hotel operations by assisting housekeeping or laundry when needed

• Keep the front desk and work areas clean, organized, and fully stocked

• Track and report minor maintenance issues and lost-and-found items

• Communicate proactively with management to ensure smooth daily operations

We’re seeking candidates who are reliable, adaptable, and passionate about service:

• 1+ year of customer service experience preferred (hospitality is a plus!)

• High school diploma or equivalent

• Comfortable using computers and managing multiple tasks at once

• Strong communication and interpersonal skills—you connect easily with people

• Highly organized with solid time management abilities

• Professional appearance and commitment to high personal standards

• Ability to stay active throughout shifts, including walking, bending, and lifting up to 20 lbs

• Opportunities for career growth and advancement

• A supportive, team-oriented workplace culture

• The chance to make a real impact on guest experiences every day

• Employee perks and hospitality benefits

If you’re driven, dependable, and ready to be part of a team that values excellence and growth, we’d love to meet you. Apply today and start building a career where your personality and professionalism truly shine.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.