Radiology Support Associate, Breast Center, Full-Time, Days

Radiology Receptionist

About MarinHealth: Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company: Marin General Hospital dba MarinHealth Medical Center

Compensation Range: $23.70 - $35.55

Work Shift: 10 Hour (days) (United States of America)

Scheduled Weekly Hours: 40

Job Description Summary: To maintain and retrieve Radiology files and result reports. To provide Radiology receptionist duties at desk and telephone. Performs patient scheduling and completion of all demographic and protocol-specific information necessary for a complete scheduled exam.

Job Requirements, Prerequisites and Essential Functions:

Job Specifications:

• High school diploma, GED or equivalent preferred.

Experience:

• Two years clerical or secretarial experience in a health care setting with computer-based familiarity.

Prerequisite Skills:

• Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers
• Accurate typing at 30 wpm
• Basic to intermediate skill in word processing
• Knowledge of medical terminology
• Ability to learn and operate any and all computerized radiology information systems
• Ability to organize and prioritize multiple tasks despite frequent interruptions
• Ability to operate standard business machines, such as personal computer, fax machines and copier
• Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies. Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages

License and Certifications:

• None required

Primary Customer Served (Age Specific Criteria): This position is not a patient care position, and as such, this section does not apply.

Patient Privacy (HIPAA Compliance): Employees in this position have access to protected health information. The protected health information a person in this position can access includes demographics, date of service, insurance/billing, medical record summary information, and all other information that may be contained in patient records. This position requires patient health information to perform the functions outlined as part of this position description.

Duties And Responsibilities:

Essential (Not Modifiable)

• Answers telephones and provides standard information; provides limited screening of telephone calls, routes calls to other staff, and takes messages
• Answers routine questions, provides information and responds to inquiries concerning departmental activities and operations by relating or referring to established policies and procedures; refers visitors to sources of information
• Uses Radiology Information System as the source for maintaining accurate records required by Department Policy and Procedures. Must be familiar with and utilize the Radiology Information System functions as assigned by the Department manager and/or Information Systems Supervisor
• Participates actively in the achievement of organizational and departmental goals
• Responsible for assuring patient wait times are minimized
• Attends and participates in in-services and staff meetings
• Maintains standards of the organization and department
• Abides by hospital policies on attire, work habits and relationships
• Observes confidentiality and decorum in conversation and behavior
• Assists in the orientation of new employees.

File Clerk

• Utilizes the PACS system, for retrieving, and printing of studies as requested by physicians, patients, and hospital staff, to the standard of diagnostic quality set by Medical Director
• Upon request, reads or faxes patient reports to attending physicians and other facilities
• Obtains releases and prepares films to be picked up by patient
• Calls other facilities to retrieve films, reports, etc., for our Radiologists or physicians, when necessary
• Prepares materials for subpoenas as directed
• Prepares materials for Tumor Board meetings
• Acts as a department liaison for physicians needing assistance and/or training for utilization of Magic Web (PACS online system)

Receptionist

• Greets, directs, and receives patients at reception desk. Coordinates scheduled patient arrival with the appropriate exam-specific staff
• Acts as liaison between patient and technical staff
• Initiates patient orders in MISYS
• Works with Admitting department to facilitate patient registration process
• Assists Tech Coordinator
• Compiles, audits, crosschecks and forwards to HIM paperwork related to patient procedures on a daily basis
• Forwards problem account and account paperwork to the Radiology Supervisor daily

Scheduler

• Responsible for timely, accurate and consistent scheduling of all Radiology patients
• Strong working knowledge of overall aspects of the scheduling process as it relates to patient admissions, pre admissions, insurance verification and customer service
• Maintains effective working relationship with external organizations and agencies, as required
• Responsible for creating and organizing new patient files, entering in patients' prior medical history into database, and maintaining accurate record keeping relative to scheduling
• Contacts patients by phone to verify or change appointments
• Responsible for obtaining diagnoses, blood work, and/or HandP's from physician orders for radiological and nuclear medicine exams
• Checks on pre-authorizations from doctors' offices and patients and prepares for Admitting for next-day paperwork
• Organizes the next day's paperwork, including:
• Ensuring appointments are accurate
• Proper blood work for CT's and biopsies is obtained
• Ensures all pertinent patient demographics are in MISYS
• Addressing any errors seen on the schedule
• Checks on pre-authorizations from doctors' offices and/or patients
• Organizes and faxes nuclear medicine schedule
• Prepares "insurance verification" for the special procedures cases
• Faxes requests for HandP's weekly

Secondary (modifiable)

• Other duties as assigned

Accommodation: Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

C.A.R.E.S. Standards: MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication, Accountability, Respect, Excellence, Safetywhich foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations: To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation: The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment: All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation