Automotive Assistant Manager

Assistant ManagerFounded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.Position OverviewThe Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as "second-in-command" at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.ResponsibilitiesCustomer RelationsWelcome customers immediately in a professional manner. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims.Employee Supervision and ManagementThe center manager is responsible for the direct supervision of all employees of the center. Duties include: hire new employees as needed; evaluate employee performance on a regular basis; resolve employee complaints; administer employee discipline as required; discharge employees as required. Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies). Schedule employees for effective center coverage and efficient use of labor; ensure accurate time-clock use. Prepare payroll each pay period. Maintain accurate and complete employee files.Center OperationsEnsure proper execution of all activities in the service baysPrint and monitor daily, weekly, and monthly sales and inventory reportsMonitor cash register functions and credit card handlingMaintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)Perform daily close-out procedurePrepare weekly and monthly paperworkMonitor inventory, place appropriate orders, and perform accurate monthly inventory countsEnsure cleanliness and appeal of entire siteMaintain safe working environmentMaintain physical plant, tools, equipment, inventory, supplies, and personal propertyOther Duties and ResponsibilitiesWrite and mail customer thank you notesSolicit fleet accountsPlan and execute local center marketing functionsParticipate in community activitiesMaintain required postings and records (OSHA, MSDS, federal, state, and local)QualificationsSkills: Business Management, Employee Relations, Customer Service, Intermediate Computing skillsBasic literacy (ready, writing, math skills); Verbal communication skillsAbility and licensed to operate motor vehicles; Ability to properly use mechanical hand toolsPrevious experience managing a retail automotive center or equivalent related business requiredWorking ConditionsEnvironment:Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.Physical Activities:Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.Benefits/PerksDiscounted Services for EmployeesFlexible HoursOpportunities for Advancement