Vehicle Title Clerk

Vehicle Title Clerk

This position is primarily responsible for processing and maintaining vehicle title documentation in accordance with state regulations and company requirements. The incumbent ensures the timely and accurate completion of title-related activities while providing exceptional service to customers, dealers, and regulatory agencies.

Primary Responsibilities:

• Processes retail and wholesale vehicle title transactions for multiple states while ensuring accuracy and compliance with applicable regulations.
• Handles all aspects of title administration, including title transfers, duplicate title requests, state-to-state title transfers, and title corrections.
• Examines vehicle titles and supporting documentation for completeness, accuracy, and conformity with state and company requirements.
• Verifies title acceptance requirements and filing procedures for applicable states.
• Resolves title discrepancies and outstanding issues through communication with customers, dealerships, lending institutions, and state regulatory agencies.
• Maintains current knowledge of state DMV regulations and titling requirements and applies regulatory guidelines appropriately.
• Monitors and follows up on outstanding title reports to ensure timely resolution.
• Compiles, maintains, and reports on all outstanding title transactions, including missing, delayed, or problem titles.
• Processes title-related mailings and maintains systems for tracking out-of-state titles.
• Coordinates and confirms the proofing, processing, and delivery of title documents and products.
• Tracks production and quality metrics to support departmental performance goals.
• Performs clerical and administrative duties in support of departmental operations.
• Performs other related duties and projects as assigned.

All employees have the responsibility and accountability to serve as risk managers for their business areas by understanding, identifying, reporting, responding to, and monitoring risks encountered in daily activities.

The Company is committed to achieving superior levels of compliance by adhering to all applicable laws, regulations, and company policies. Compliance with regulatory requirements and company procedures is a required component of all position descriptions.

Minimum Education:

High School Diploma or GED

Minimum Years of Experience:

1 year of vehicle title processing experience preferred

Special Skills:

• Excellent customer service and interpersonal skills
• Strong verbal communication and telephone skills
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to changing priorities
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Demonstrated strong work ethic and self-motivation
• Proficient in Microsoft Office applications and other job-related software
• Ability to manage multiple tasks in a fast-paced environment
• Strong problem-solving and follow-up skills

Special Licenses and Certificates:

• Notary Public certification preferred
• Dealertrack Registration and Titling System (RTS) and Vitu experience preferred

Physical Requirements:

• Ability to sit, stand, and use standard office equipment for extended periods of time
• Ability to perform repetitive data entry and document processing tasks
• Ability to lift and move files and boxes as needed