Desktop Support Technician

Desktop Support TechnicianThis role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing excellent customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This position requires occasional travel between company locations, potentially involving travel of up to approximately 150 miles per trip. Business mileage will be reimbursed in accordance with company policy.Responsibilities:Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportTroubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devicesPrinter break-fix and installationDisposal, redeployment and Asset reclaimShipping coordinationData Backup and Data Recovery coordinationHardware RefreshWarranty and Out-of-warranty repair and replacementDepot ServicesWalk Up SupportSpare parts managementGood Knowledge / hand on supporting VDI 1 st level TroubleshootingExecutive (VIP) SupportAudio and Video Support including Health ChecksInventory and Asset Management – Depot OperationsCoordinate with external vendors for dispatch supportIdentify and resolve hardware and software application conflictsOpen and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidentsResponsible for asset tagging and entering all incoming equipment into our asset management systemCollaborate with cross functional teams to properly onboard incoming new hiresEnsure that hardware is properly assigned and updated into our management systemProvide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipmentWork with external Suppliers to schedule repairs for damaged/malfunctioning hardwareEnsure that resolutions are consistent with company standards and policiesRequirements/Qualifications :IT experience, including technical trainingKnowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applicationsExperience with imaging windows 10 OS.Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)Networked printer experience (queue creation, server maintenance, etc.)Experience in using PC-based word processing, presentation, and e-mail software preferredExperience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferredAbility to work occasional extended hours, weekends, or modified schedules when reasonably required to support planned maintenance, deployments, or business-critical incidents.Outstanding customer service and interpersonal skillsExcellent organizational skills and ability to prioritize tasks among many competing requestsExperience working in or supporting a call center or help desk environmentCompTIA A+ certification and/or Microsoft certification preferredAptitude for learningExcellent oral and written communication skillsAbility to work in teams and in a team environmentAbility to occasionally lift and transport IT equipment weighing up to 50 pounds, with or without reasonable accommodation.Ability to use a personal vehicle for required business travel, with mileage reimbursed in accordance with company policy.Valid driver's license and ability to travel between multiple work locations as required by the position