Housekeeping Supervisor - Suites

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.   

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Housekeeping Operations & Quality Assurance (60%):  

• Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained
• Inspect public spaces and randomly selected rooms for quality 
• Perform inspector position and spot check rooms to ensure that quality standards are met
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Assist in training new employees and providing continuous on-the-job training 
• Assist with special requests and the issuance of supplies to staff, and log items into the Lost & Found log as needed
• Record lost and found articles and secure them in the proper area
• Coordinate frequently with maintenance, front desk and bistro staff to ensure smooth operations and guest satisfaction
• Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations.  Report any maintenance repairs needed immediately to their supervisor or General Manager.

Leadership & Supervision (20%):

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Provide exceptional customer service by ensuring every aspect of a guest’s stay meets expectations.
• Serve as a role model for Housekeeping staff and other employees.
• Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management.
• Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations.
• Attend daily and weekly staff meetings in the Manager’s absence.

Guest Relations (5%): 

• Interact and acknowledge guests in a friendly and customer focused manner as needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (5%): 

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Coordinate with front desk, maintenance staff and General Manager on things requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. 

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance -  Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first 

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Housekeeping / cleaning services experience preferred
• 1+ years supervisory experience preferred
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance 

PHYSICAL REQUIREMENTS

• Must be able to climb stairs both inside and outside in a variety of weather conditions
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.