Service Dispatcher/Customer Care
Ford Audio-Video Systems
Job Description
Job Description
This role supports our busy Service Center and is ideal for someone with experience coordinating service in a technical environment . If you’re organized, tech-savvy, and proactive in managing service tickets and technician schedules, we’d love to meet you.
What You’ll Do
- Dispatch & Schedule : Coordinate AV service technicians based on customer needs and ticket urgency.
- Manage Service Requests : Open, update, and complete work orders; process customer invoices; handle vendor warranty claims.
- Inventory Coordination : Track and request parts and materials for timely job completion.
- Customer Support : Act as the go-to contact for service issues; triage client needs with professionalism and urgency.
- Administrative Excellence : Juggle multiple tasks while maintaining accurate records and clear communication.
What We’re Looking For
Required:
AV or tech service dispatch experience , or similar coordination in a fast-paced technical setting.
Solid understanding of audiovisual equipment, service workflows , or support processes.
Strong customer service background with a focus on issue resolution and clear communication.
High proficiency with Microsoft Office, 10-key, and service software/CRM platforms .
Proven ability to manage multiple priorities with accuracy and composure.
Preferred:
- Familiarity with AV integration, broadcast systems, or field service environments .
- Experience working with vendors, warranty claims , or technical service escalations.
How to Know You’re a Fit
- You’ve worked in AV service, low-voltage dispatch, or technical customer support .
- You know how to juggle multiple technician schedules without dropping the ball.
- You’ve been the calm voice that brings clarity when clients are dealing with tech issues.
Ready to Apply?
Apply today at:
\nCompany DescriptionFord Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls.
Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.
Company Description
Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls.\r\n\r\nRecognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.
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