Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeMilford Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $20.00 – $23.00 per hour, for each hour workedSchedule: This is a full-time or part-time position, with a 5/8 schedule and availability needed Monday–Saturday (primarily Monday–Friday with very occasional Saturdays).Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountUniform allowance*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ year of experience in a veterinary hospital, ideally as a veterinary receptionist or client service representative requiredProficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Cornerstone, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Milford Animal Hospital?Milford Animal Hospital is a well-established, 7-doctor small animal practice that has served the Milford community for more than 75 years. Located in a beautiful coastal town along the Long Island Sound, we're known for compassionate, high-quality medicine, loyal clients, and a genuinely collaborative team culture.You'll join a friendly, forward-thinking team with predictable hours and a strong emphasis on work-life balance. Our doctors work closely together, support staff are trusted and empowered, and leadership is committed to strengthening communication, professional development, and collaboration across the hospital. With a wide range of services, an experienced team, and exciting goals for growth—all in a supportive, community-oriented environment (plus an espresso machine to fuel your day)—Milford Animal Hospital is a place where you can truly settle in and grow.Your next chapter starts here, right on the Connecticut coast - Apply today and let's talk!