Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Milford Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20.00 $23.00 per hour, for each hour worked
• Schedule: This is a full-time or part-time position, with a 5/8 schedule and availability needed MondaySaturday (primarily MondayFriday with very occasional Saturdays).

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ year of experience in a veterinary hospital, ideally as a veterinary receptionist or client service representative required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Cornerstone, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Milford Animal Hospital?

Milford Animal Hospital is a well-established, 7-doctor small animal practice that has served the Milford community for more than 75 years. Located in a beautiful coastal town along the Long Island Sound, we're known for compassionate, high-quality medicine, loyal clients, and a genuinely collaborative team culture.

You'll join a friendly, forward-thinking team with predictable hours and a strong emphasis on work-life balance. Our doctors work closely together, support staff are trusted and empowered, and leadership is committed to strengthening communication, professional development, and collaboration across the hospital. With a wide range of services, an experienced team, and exciting goals for growthall in a supportive, community-oriented environment (plus an espresso machine to fuel your day)Milford Animal Hospital is a place where you can truly settle in and grow.

Your next chapter starts here, right on the Connecticut coast - Apply today and let's talk!