Customer Experience Specialist
$23 - $25 per hourTDL Staffing, Inc.
Job Description
Job Description
Customer Accounts & Service Representative
Company: TDL Staffing
Location: Fairbanks, AK
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $23– $25 per hour, depending on experience
Benefits: Generous benefits package offered
TDL Staffing is seeking a friendly, customer-focused individual for a Customer Accounts & Service Representative position in Fairbanks, AK. In this full-time role, you’ll be the first point of contact for walk-in and phone customers—answering questions, resolving billing issues, and supporting service account changes with professionalism and a positive attitude.
We’re looking for someone who takes pride in delivering exceptional customer service, enjoys helping others, and can thrive in a busy office environment.
Key Responsibilities:
- Assist walk-in customers and handle incoming calls regarding billing inquiries, service concerns, and account updates
- Process a variety of customer payments (EFT, ACH, credit card) and ensure accurate reconciliation with accounting records
- Generate customer correspondence using established templates and procedures
- Support service account changes, including property changeovers and meter maintenance scheduling
- Handle daily cash and payment processing, including deposits and returned payments
- Maintain accurate records and support both digital and physical file management
- Gain working knowledge of relevant regulatory tariffs and procedures
- Perform other administrative or support duties as assigned by the Customer Care Manager
Minimum Requirements / Qualifications:
- High school diploma or equivalent
- At least 3 years of customer service experience
- Proficiency with Microsoft Office applications
- Experience with cloud-based ERP software preferred
- Strong attention to detail and organizational skills
- Friendly, professional communication and interpersonal skills
- Ability to multitask, prioritize, and stay calm under pressure
- A routine background check will be conducted as part of the hiring process
- Support a drug-free work environment
Ready to get started? Apply today!
Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at View phone number on ziprecruiter.com
TDL Staffing is an Equal Opportunity Employer (EOE).
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