Customer Experience Specialist

Job Description

Job Description

Customer Accounts & Service Representative
Company: TDL Staffing
Location: Fairbanks, AK
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $23– $25 per hour, depending on experience
Benefits: Generous benefits package offered

TDL Staffing is seeking a friendly, customer-focused individual for a Customer Accounts & Service Representative position in Fairbanks, AK. In this full-time role, you’ll be the first point of contact for walk-in and phone customers—answering questions, resolving billing issues, and supporting service account changes with professionalism and a positive attitude.

We’re looking for someone who takes pride in delivering exceptional customer service, enjoys helping others, and can thrive in a busy office environment.

Key Responsibilities:

• Assist walk-in customers and handle incoming calls regarding billing inquiries, service concerns, and account updates
• Process a variety of customer payments (EFT, ACH, credit card) and ensure accurate reconciliation with accounting records
• Generate customer correspondence using established templates and procedures
• Support service account changes, including property changeovers and meter maintenance scheduling
• Handle daily cash and payment processing, including deposits and returned payments
• Maintain accurate records and support both digital and physical file management
• Gain working knowledge of relevant regulatory tariffs and procedures
• Perform other administrative or support duties as assigned by the Customer Care Manager

Minimum Requirements / Qualifications:

• High school diploma or equivalent
• At least 3 years of customer service experience
• Proficiency with Microsoft Office applications
• Experience with cloud-based ERP software preferred
• Strong attention to detail and organizational skills
• Friendly, professional communication and interpersonal skills
• Ability to multitask, prioritize, and stay calm under pressure
• A routine background check will be conducted as part of the hiring process
• Support a drug-free work environment

Ready to get started? Apply today!

Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at View phone number on ziprecruiter.com

TDL Staffing is an Equal Opportunity Employer (EOE).

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