Customer Experience Specialist

$23 - $25 per hour

TDL Staffing, Inc.

Job Description

Customer Accounts & Service Representative
Company: TDL Staffing
Location: Fairbanks, AK
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $23– $25 per hour, depending on experience
Benefits: Generous benefits package offered

TDL Staffing is seeking a friendly, customer-focused individual for a Customer Accounts & Service Representative position in Fairbanks, AK. In this full-time role, you’ll be the first point of contact for walk-in and phone customers—answering questions, resolving billing issues, and supporting service account changes with professionalism and a positive attitude.

We’re looking for someone who takes pride in delivering exceptional customer service, enjoys helping others, and can thrive in a busy office environment.

Key Responsibilities:

Assist walk-in customers and handle incoming calls regarding billing inquiries, service concerns, and account updates
Process a variety of customer payments (EFT, ACH, credit card) and ensure accurate reconciliation with accounting records
Generate customer correspondence using established templates and procedures
Support service account changes, including property changeovers and meter maintenance scheduling
Handle daily cash and payment processing, including deposits and returned payments
Maintain accurate records and support both digital and physical file management
Gain working knowledge of relevant regulatory tariffs and procedures
Perform other administrative or support duties as assigned by the Customer Care Manager

Minimum Requirements / Qualifications:

High school diploma or equivalent
At least 3 years of customer service experience
Proficiency with Microsoft Office applications
Experience with cloud-based ERP software preferred
Strong attention to detail and organizational skills
Friendly, professional communication and interpersonal skills
Ability to multitask, prioritize, and stay calm under pressure
A routine background check will be conducted as part of the hiring process
Support a drug-free work environment

Ready to get started? Apply today!

Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at View phone number on ziprecruiter.com

TDL Staffing is an Equal Opportunity Employer (EOE).

#FAIR123

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Vacancy posted a month ago

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