ServiceNow Architect

Servicenow Architect

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today's complex challenges and tomorrow's opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

We are seeking a ServiceNow Architect with 10 years of hands-on experience building, configuring, and optimizing enterprise ServiceNow solutions across ITSM, HRSD, and SPM. This role will be a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented, delivery-focused developer who can independently own complex development workstreams, mentor junior developers, and collaborate closely with architects and project leads to bring scalable ServiceNow solutions to life.

Responsibilities

Development & Configuration

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes.

• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.

• Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.

• Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.

• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.

Platform Engineering & Quality

• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.

• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.

• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.

• Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.

• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.

Integration & Data Management

• Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware.

• Build and maintain import sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.

• Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations.

• Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability.

Collaboration & Delivery

• Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.

• Participate in Agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to accurate effort estimation and sprint commitments.

• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.

• Liaise with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT.

• Contribute to technical documentation including design specs, integration runbooks, and developer onboarding guides.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

• 10 years of hands-on ServiceNow development experience, with a strong delivery track record across multiple full-lifecycle implementations.

• Deep proficiency in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.

• Proven experience developing with Flow Designer, IntegrationHub, and scripted REST/SOAP APIs for enterprise system integrations.

• Strong working knowledge of ITSM modules (Incident, Problem, Change, CMDB, Asset Management) and at least one of HRSD or SPM.

• Experience with Service Portal development including custom widgets, Angular.js components, and CSS/SCSS styling.

• Solid understanding of update set management, application scoping, and instance cloning strategies in multi-environment deployments.

• Familiarity with ITIL v4 processes and how they map to ServiceNow platform capabilities.

Preferred

• ServiceNow Certified System Administrator (CSA) and at least one Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.

• Experience with ServiceNow Automated Test Framework (ATF) and performance analytics configuration.

• Exposure to ServiceNow ITOM (Discovery, Event Management, Service Graph), SecOps, or GRC modules.

• Familiarity with DevOps tooling and CI/CD pipelines integrated with ServiceNow (Git, Jenkins, ServiceNow DevOps).

• Knowledge of JavaScript frameworks, REST API design, JSON, and XML for advanced customization and integration work.

• Experience with Agile/ SAFe delivery methodologies in consulting or agency environments.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.