Compliance Officer, Operations (Bus & Microtransit)

At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) This position oversees contractor compliance for RTD’s fixed‑route bus and microtransit services. The role monitors scheduling, dispatch, vehicle operations, and customer care to ensure safe, reliable, and compliant service in accordance with operating rules, service plans, and federal, state, and local regulations. It provides daily oversight of contractor activities, reviews reports, audits performance, and ensures delays, incidents, and service disruptions are properly documented and addressed. This position coordinates responses to service interruptions, working with contractors, emergency responders, and law enforcement to support incident management and service recovery. It monitors contractor training and certification requirements, including turnkey microtransit functions, and supports contract administration through documentation review and maintenance of compliance materials. Success requires strong analytical, communication, and coordination skills to ensure contractors meet safety, operational, and contractual standards. This requisition is expecting to fill 1 vacancy.

DUTIES & RESPONSIBILITIES:

Compliance and Regulatory Ensure contractor compliance with contract requirements, agency policies, service plans, safety standards, and regulatory requirements. Serve as the primary point of contact for operational compliance, overseeing adherence to service rules, procedures, work instructions, and statutory requirements. Support the development and updating of standard operating procedures, work instructions, and service plans due to changes in legislation, customer needs, operations, or contract terms. Maintain and monitor contractor compliance with training, certifications, qualifications, and competency assurance programs. Support special projects and service initiatives to ensure compliance with operational, contractual, and regulatory requirements. Fulfill Disaster Response Worker responsibilities, including supporting emergency operations during disasters. Performance Monitoring and Reporting Monitor and assess contractor performance for bus and microtransit operations, including fixed-route, dispatch, reservations, and customer care. Analyze operational and service data, KPIs, and real-time dispatch decisions to identify trends, risks, and opportunities for improvement. Prepare reports, correspondence, presentations, and briefing materials for leadership and stakeholders regarding contractor performance and compliance. Participate in evaluating new service initiatives, expansions, or modifications through technical reports, feasibility studies, and analyses. Contract Oversight and Vendor Management Review and audit contractor activities such as scheduling, dispatch decisions, vehicle assignments, and operational adjustments. Ensure accurate documentation of delays, service interruptions, incidents, and vehicle issues. Review and assess contractor corrective action reports to ensure deficiencies are resolved in accordance with policy and contract terms. Quality Assurance and Asset Management Inspect contractor operations, audits, and compliance with service rules and operational standards as needed. Recommend operational adjustments or procedural enhancements to maintain safe, reliable service. Safety and Risk Management Oversee compliance with safety standards and ensure contractor adherence to required procedures during normal operations and emergency situations. Support emergency response and service recovery efforts, coordinating with internal teams and external partners. Serve in emergency operations roles as needed, including during 24-hour EOC activations. Stakeholder Coordination Coordinate with internal departments and external partners such as emergency responders, law enforcement, and service partners to ensure service reliability. Represent RTD at interagency, community, and stakeholder meetings related to bus and microtransit operations. Build strong relationships across departments to promote collaboration, accountability, and transparency in operational compliance. Work across multiple operational areas (Regional Operations Center, Operations, Maintenance, Service Planning & Scheduling) depending on business need.

OTHER:

All job‑related duties as assigned.

QUALIFICATIONS:

Required: Bachelor’s degree in Transportation, Public Administration, or Business Administration required, or an equivalent combination of education and relevant work experience. A minimum of three (3) years of progressively responsible experience in fixed‑route bus operations, microtransit operations, transit operations, contract compliance, or service delivery. Experience must include working directly with internal and external stakeholders, contractors, and regulatory agencies. Experience supporting or monitoring contracted bus or microtransit services, including contractor performance oversight, service delivery monitoring, compliance management, and coordination of operational improvements. Experience with contract administration and vendor oversight, including reviewing corrective action reports, assessing compliance with contract provisions, and supporting continuous improvement initiatives. Knowledge of applicable local, state, and federal regulatory requirements governing bus and microtransit operations, including FTA, APTA, ADA, EPA, and OSHA or other relevant safety and operational standards. Must have a valid Colorado driver's license with no more than 4 moving violations in the past three years; cannot have a violation of driving under the influence of alcohol and/or drugs within the last 5 years. KNOWLEDGE, SKILLS and ABILITIES: Strong knowledge of bus and microtransit operations, including transit center and station operations, scheduling, dispatch, customer care, service delivery, and operational reliability requirements. Knowledge of contract administration, vendor oversight, and performance‑based service management within a public‑sector transit environment. Knowledge of applicable local, state, and federal laws, regulations, and requirements governing bus and microtransit services, including ADA, FTA, APTA, EPA, and OSHA safety and compliance standards. Ability to monitor and evaluate contractor performance, ensure compliance with policies, procedures, work instructions, and contract provisions, and track corrective actions and performance metrics. Ability to analyze operational and compliance data, identify trends, risks, and root causes of service incidents or failures, and recommend improvements, operational efficiencies, and corrective strategies. Proven ability to collaborate effectively across internal departments, contractors, external agencies, and stakeholders to resolve operational and compliance issues, coordinate service changes, and ensure alignment with agency goals. Ability to develop, implement, and maintain compliance manuals, policies, procedures, and work instructions to ensure contractor adherence to contractual, regulatory, and statutory requirements. Strong written and oral communication skills, including the preparation of reports, correspondence, presentations, and briefing materials for executive leadership, internal stakeholders, and external agencies. Ability to exercise sound judgment, make timely, well‑reasoned decisions, and act as a lead point of contact for operational incidents, service disruptions, and emergency situations. Ability to manage multiple projects, tasks, and operational issues simultaneously, prioritizing workload with attention to detail. Proficient with Microsoft Office Suite and other business systems used for reporting, compliance tracking, and performance monitoring. Ability to maintain confidential information with discretion and professionalism, and to influence contractors and stakeholders to ensure compliance, accountability, and continuous improvement.

OTHER:

An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Worker is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Work is performed both inside and outside. Subject to weather. Ability to independently travel between multiple locations as required by operational needs.

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Manager, Contracted Services (Fixed-Route Bus & Microtransit) We are considering all applications for this position up until the position close date of 7/3/2026 at 11:59PM. For consideration, please be sure to apply before the posting end date. Pay Range: $100,284.00 - $141,650.25 Annual To learn more or see our EEO policy, please visit our EEO page at:

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre‑employment testing, participating in the employee selection process, promotions, or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at View email address on click.appcast.io, or the Talent Acquisition team View email address on click.appcast.io. RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application. #J-18808-Ljbffr Regional Transportation District