Public Safety Dispatcher

Overview Area of Interest: Support Services FTE/Hours per pay period: .01 Department: Safety and Security Shift: PRN, as needed. Job ID: 183795 Overview Shift: PRN, as needed. We are looking for someone that has availability on 1st, 2nd and 3rd shifts Be the Lifeline That Keeps Our Hospital Safe. As a Public Safety Dispatcher at UnityPoint Health - Finley Hospital, you’ll be the vital link between our hospital community and emergency response personnel. You will serve as the primary point of contact for all security and safety communications, ensuring that help is dispatched swiftly and accurately when it matters most. Your calm demeanor, clear communication, and quick decision-making will help maintain a safe and secure environment for patients, visitors, and staff. Seize this opportunity to be part of a team that makes a real difference in patients’ lives! Responsibilities Receive and prioritize emergency and non-emergency calls for assistance. Dispatch Public Safety Officers and coordinate responses to incidents, alarms, and emergencies across the hospital campus. Monitor security and fire alarm systems, access control, and CCTV cameras. Document and log all calls, incidents, and officer activity accurately in dispatch records. Communicate clearly and effectively with hospital staff, public safety officers, and external emergency responders. Maintain composure and professionalism in high-pressure or emotionally charged situations. Support overall safety operations and contribute to a culture of security awareness and service excellence. Qualifications Education Must be 18 years old High School Diploma/GED Experience Prior experience in emergency dispatching, public safety, or security operations strongly preferred. Knowledge/Skills/Abilities Familiarity with radio communication systems and dispatch software a plus. Ability to multitask and remain calm under pressure. Excellent verbal and written communication skills. Strong attention to detail and ability to document accurately. Must be able to work flexible hours, including nights, weekends, and holidays as needed. Benefits Competitive Total Rewards with benefits options that align with your needs and priorities. Paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability, and more. Pet insurance available for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career, and adoption assistance. #J-18808-Ljbffr