Dispatcher

The University of Dubuque is a growing faith-based University thatis seeking a Dispatcher in the Safety and SecurityDepartment. The University of Dubuque offers an excellent benefitspackage including tuition remission, paid holidays, vacation andsick time, and a retirement match. Position Summary The University Dispatcher plays a vital role in maintaining campussafety by serving as the central communication hub for the Department of Safety and Security. This position is responsible forreceiving and coordinating responses to emergency and non-emergencycalls, managing radio and telephone communications, and dispatchingsecurity personnel to incidents across campus. The Dispatcher alsomonitors and maintains detailed records, manages access requeststhrough the University's controlled access system, and mayoccasionally perform foot patrols or fill in for security officersas needed. Primary Responsibilities Answer emergency and non-emergency calls promptly andprofessionally, gathering and documenting critical information forappropriate response Respond to any issues and follow-up by coordinating with theappropriate departments or officers Operate and manage a multi-line telephone system Use the radio, phone, or computer to direct officers to theappropriate sites Prioritize and organize calls according to urgency Maintain and update call logs, call records and other importantdocumentation Update requests for access from various departments through thecontrolled access program Fill-in as a security officer including foot patrol Perform other duties as assigned in support of the University's Mission Skills and Abilities Must be detail orientated and accurate Ability to multi-task and work under pressure Quick decision-making skills Prior experience working with phone systems, computers,surveillance cameras, and portable radios Calm and professional demeanor under pressure, especiallyduring emergencies or high-stress situations Ability to remain seated at a workstation for extended periodsof time Ability to walk and climb stairs for foot patrol Strong interpersonal, verbal, and written communicationskills Qualifications High school diploma or equivalent Valid driver's license Knowledge of basic security and fire inspection procedures ispreferred This is a 1st shift position from 7am-3pm Tuesday-Saturday. Affirmation Action/Equal Employment Opportunity Employer. For more information regarding the Jeanne Clery Act. #J-18808-Ljbffr