Strategy & Operations Analyst

Strategy & Operations Analyst

New York, NY

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

As a member of the Growth Strategy team, you'll drive Charlie Health's national expansion by owning territory design, hiring strategy, and account assignment for our Outreach team, while also supporting planning needs across Community Engagement as part of the broader sales organization. This role is highly cross-functional, partnering closely with Outreach leadership and Talent Acquisition to determine where to hire, how many roles to open each month, and what types of Outreach reps are best suited for each market based on data and growth objectives.

You'll also lead territory builds, support regional reshuffling, and work with the broader team to ensure accounts are assigned efficiently. As new roles become available, you'll coordinate their release in a timely, strategic way to keep pace with company growth OKRs.

In addition to these responsibilities, you'll support broader Growth Strategy initiatives related to market expansion, workforce planning, and operational efficiency across the Outreach organization. You'll be given a high level of autonomy and responsibility, and we expect you to "think like an owner" in everything you do.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Own territory mapping and book building for the Outreach team, ensuring rep coverage is structured thoughtfully and deployed effectively
• Partner with Outreach leadership and Talent Acquisition to support workforce planning decisions, including where to hire, when to open roles, and how to align coverage with growth priorities
• Support account assignment, regional reshuffling, and rep coverage changes as the organization evolves
• Build and maintain analyses and planning tools related to TAM, hiring strategy, Community Engagement (inside sales) planning, capacity planning, and market expansion
• Help improve territory mapping, workforce planning, and book-building processes through scalable operational enhancements
• Support execution of key Outreach workflow changes by partnering on rollout coordination, planning support, and process documentation
• Conduct analyses of key business metrics and performance indicators to support data-driven decision-making
• Prepare and present findings, recommendations, and updates to Growth Strategy leadership and stakeholders

Requirements

• Bachelor's degree
• 0–1 years of full-time work experience; relevant internship experience in a start-up, consulting, or investment banking setting strongly preferred
• Experience with SQL and/or Tableau is a plus
• Exceptional communication, interpersonal, listening, and relationship-building skills
• Microsoft Office proficiency—Word, PowerPoint, Excel
• Resourceful with a natural ability to problem solve
• Proactive self-starter and natural multitasker
• Meticulous attention to detail
• Highly analytical, with an ability to construct research and data-driven recommendations
• Located within a 45-minute commute of New York City and able to work 4 days per week in our NYC office

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.